1+ months

Infrastructure Engineering Architect - Manager (Cloud/Virtualiuzation/Migration)

Chicago, IL 60664

Accenture Digital

The digital revolution is changing everything, transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. At the forefront of digital, youll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.

Accenture Interactive

Accenture Digital is powered by three practices Interactive, Mobility and Analytics. Accenture Interactive helps the worlds leading brands delight their customers and deliver superior business performance and customer experiences. As part of Accenture Interactive Delivery, youll balance art and science to create award-winning digital experiences for todays connected consumers through integrated and dynamic solutions that incorporate strategy, marketing, creative and technology.

Job Description

The Infrastructure Engineer is responsible for migrating infrastructure and solutions of Accenture Digitals acquisitions to Accentures hosting platforms. As member of the Digital Infrastructure and Operations Engineering team work with engineering resources from the acquired companies to execute a hosting migration plan. This role will have responsibility maintaining the infrastructure of Accenture Digitals managed private cloud and associated development operations solutions across multiple datacenters.

In addition, the Infrastructure Engineer will:

+ Provide assistance to engineering resources of companies acquired by Accenture Digital with the migration of infrastructure and solutions in manor that meets security and policy requirements.

+ Provision new infrastructure to the migration of solutions from an acquired companies infrastructure.

+ Provide ongoing engineering support to a part or to the whole of a technical infrastructure (e.g. application servers, security, networks, etc.)

+ Maintain and service automation, tools and process to consistent with SLAs for delivery of managed hosting services.

+ Manage service requests with managed hosting vendors to ensure delivery of offerings and services.

+ Interface with Accenture service providers to address security and policy discrepancies.

+ Ensure services are delivered in a manner consistent with security and policy requirements.


+ Interface with acquired companies engineering resources across multiple projects and acquisition work streams.

+ Execute infrastructure and solution migrations consistent with a hosting migration blueprint.

+ Ensure solutions meet Accenture security and policy requirements as part of the hosting migration process.

+ Provide transitional support to acquired companies infrastructure engineering teams facilitating integration into the Accenture hosting ecosystem.

+ Create and update infrastructure and technology related documentation and training materials.

+ Support Digital Infrastructure and Operations (DIO) leadership with budget control.

+ Identify opportunities to increase efficiency and reduce cost within the Digital Managed Private Cloud hosting solution.

On-Going Operations:

+ Provide day to day administrative support, work requests and helpdesk level 2 escalated support using internal service desk system through troubleshooting and implementing known fixes for engineering environments and/or general infrastructure related items

+ Conduct trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.

+ Install, configure, patch, maintain, and allocate appropriate technologies (e.g. software, servers/databases/ network/storage).

+ Work with Senior Engineers and refine best practices models to deploy new virtualized instances.

+ Support hosting technologies, automation and development operations infrastructure.

+ Support deployed components across multiple operating systems and hardware topologies.

+ Analyze system performance indicators and recommend improvement actions.

+ Monitor vendors release notes and plan necessary upgrades and patches as required.

+ Assist in Disaster recovery planning as needed and create and review technical system recovery plans.

+ Review the problem management register and identify and implement actions.

+ Assess/install/maintain third-party tools.

+ Make proactive suggestions for service improvements and demonstrate commitment to Service Excellence.

+ Work as a team lead and coach less experienced staff in the supported products and best practice for production support.

+ Coordinate planned and unplanned outages with vendors and customers.

+ Provide Outage Resolution Support for both server and network related issues. This includes investigation of outage cause, impact on user, and resolution.

+ Perform major upgrades of systems and associated products.

+ Create, track, and manage service orders with managed services vendor.

+ Assist with managing the infrastructure budget and recovery process.

+ Manage research and development efforts and special projects such as product suites, third party applications, upgrades, and modifications to the environment.

TRAVEL: Required


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Infrastructure Engineering Architect - Manager (Cloud/Virtualiuzation/Migration)

Chicago, IL 60664

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