21 days old

Accenture Flex - Customer Care Specialist (Denver, CO)

Denver, CO 80238

Accenture Flex SMB Customer Service Specialist (Denver, CO)

Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Role Overview

As an SMB Customer Service Specialist, you will manage customer interactions to increase customer satisfaction and improve service quality. As a member of Accenture Flex, the Specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.

As an SMB Customer Service Specialist, you will help support and expand Accenture clients self-serve advertising customer base. You will demonstrate the value of Accenture clients advertising solutions and provide pre- and post-sales support for all self-service products. The team will conduct chat and email support for small and medium size companies that advertise for our social media client. You will provide specialized product and tool support for the clients pixel advertising products to improve their experience and drive higher spend.

The role includes some or all of the following key responsibilities:

+ Sense of achievement providing excellent customer service in an inbound customer contact environment

+ Fulfilling work satisfying customer expectations in a way that also complies with best practices

+ Demonstrating empathy by listening attentively to customer concerns.

+ Maintaining high customer satisfaction ratings and adhering to service level agreements

+ Professional development attending comprehensive paid training from 2 to 4 weeks upon hire

+ Extensive post training coaching and support for up to 3 months

+ Flexibility to select your assigned schedule every month based on your performance

+ Note: candidates must have the ability to work
some weekends and evenings, as required


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Accenture Flex - Customer Care Specialist (Denver, CO)

Denver, CO 80238

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Accenture Flex - Customer Care Specialist (Denver, CO)

Denver, CO

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