8 days old

Accenture Flex - Customer Service Data Review SME (Austin, TX)

Austin, TX 78769

Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Role Overview

The Subject Matter Expert will provide functional support for policy questions, incidents, issues, requests and queries. The SME will liaise with other support teams or product teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.

Responsibilities include:

+ Help the team by resource planning in order to optimize set goals and objectives for each team member and ensure individuals meet their targets

+ Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

+ Ensure proper documentation, notification, escalation, tracking and follow up

+ Perform incident notification and escalation to ensure problems requests issues are communicated

+ Identify root causes of dissatisfaction and recommend solutions to improve overall satisfaction

+ Liaise with other support teams or product teams

+ Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the role training and classroom training

+ Share information required for the team to be successful

+ Provide functional and or technical support


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Accenture Flex - Customer Service Data Review SME (Austin, TX)

Austin, TX 78769

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Accenture Flex - Customer Service Data Review SME (Austin, TX)

Austin, TX

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