18 days old

Accenture Flex- Quality Assurance Analyst (Austin, TX)

Austin, TX 78769
Accenture Flex offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, youll apply your skills and experience to help drive
business transformation for leading organizations and communities. In addition to
delivering innovative solutions for Accentures clients, youll work with a highly skilled,
diverse network of people across Accenture businesses who are using the latest emerging
technologies to address todays biggest business challenges. Youll receive competitive
rewards and access to benefits programs and world-class learning resources.
Title: Quality Assurance Analyst
Location: Austin, TX
Project Expected Duration: Multi-Year
Hours: All Shifts Available
Day-to-day responsibilities may include, but are not limited to:
Partners with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the teams current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
Delivers just-in-time training to auditors on new or changing Content Policies as well as refresher training on existing Content Policy on an as-needed basis
Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
Mentors auditors on the use of audit tools and systems
Develops process documentation and aggregates feedback about the functionality of audit tools


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Accenture Flex- Quality Assurance Analyst (Austin, TX)

Austin, TX 78769

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Accenture Flex- Quality Assurance Analyst (Austin, TX)

Austin, TX

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