15 days old

Accenture Flex Subject Matter Expert

San Jose, CA 95115
Accenture Flex LLP offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will receive competitive rewards and access to benefits programs and world-class learning resources. You will also apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.

Subject Matter Expert Assistant Lead (SME) is responsible for assisting a project lead with managing operations including weekly/monthly reporting, client insight requests, conflict resolution, candidate screenings, promotional development, process updates, team communications, resource management, and client / incubation relations. The SME is accountable for attending weekly meetings with different client members to plan and coordinate team-wide process updates, product launches, and the resulting feedback reporting for project value creation. Communication between the project team members and the client is essential and a key component of the role.

Key Responsibilities:

Assisting the Project Lead with Meeting performance metric targets / SLAs / KPIs; Assisting the Project Lead with building reports and analysing support work data: Weekly / Monthly Business Reporting; Ad Hoc project development; Line Adherence / Scheduling needs are being met. Improve operating efficiency & output

Assisted Management of the team / Developing people:

Scheduling; Quality & Performance Control; Critical & Constructive Feedback.

Developing relationship with client POCs ; Coordinate and manage assigned capability roles; Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence the direction of other areas.

Basic Qualifications:

High School Diploma

Minimum of 2 years of professional work experience

Minimum of 1 year of experience in customer service / technical troubleshooting

Preferred Qualifications:

Bachelors degree

Minimum of 6 months experience with people management & reporting

Minimum of 1 year of experience in end-to-end incubation of multiple processes (communicating with client stakeholders directly)

Experience working with Global Teams (training, providing feedback, planning workload)

Minimum 6 months of management reporting experience

Minimum 6 months managing measured productivity of team and productivity driven operations

Proven strong communication skills with all levels of employees and management

Ability to perform special projects as needed in addition to daily responsibilities

Strong organizational skills

Program and Client Management experience

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-10-28 Expires: 2019-11-27

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Accenture Flex Subject Matter Expert

San Jose, CA 95115

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