18 days old
2018-07-302018-08-29

Application Support Senior Analyst

Salt Lake City, UT 84165
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Cloud professionals advise, facilitate and implement our clients journey to the cloud. They also included in cloud advisory, migration and implementation and managed services roles focused on infrastructure transformation and infrastructure managed services.

Job Description
Delivery Lifecycle professionals envision, estimate, define, build and deploy Accentures solutions using standard delivery assets to improve clients delivery approach.
A professional at this position level within Accenture has the following responsibilities:Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments.Decisions impact own work and may impact the work of others. Individual contributor and/or oversees a small work effort and/or team.

The Reservations Application Senior Analyst works as part of a team that supports the Navitaire New Skies Reservation System and all the other products that integrates with it in the higher environments. Throughout the day to day operations the application specialist provides a variety of task ranging from application deployment, configuration and support. In this role, they will require strong troubleshooting skills across a distributed Windows environment with multiple interfaces. The application specialist will have direct interaction with clients requiring strong technical communication skills. This particular role will be responsible for the Navitaire New Skies Loyalty product and will be primarily dedicated to the application support in this focus area.

Responsibilities:

Responsible for providing technical and functional support in written and verbal form, providing resolution for technical issues for internal and external customers for Loyalty and its integration into other Navitaire New Skies products. Provide constant analysis of monitoring and tool needs and requirements for the success of the product performance and uptime. Responsible for the overall health of the applications. This includes continuous improvement in SLA s through better monitoring, escalate bug fixes for correction and system tuning. Oversee change management activity in client environments. Ensure successful recovery after application deployments and infrastructure maintenance. Carries out activities to ensure the products are functioning to deliver the appropriate customer service this encompasses troubleshooting problems, maintaining application configuration settings. Attend regularly scheduled application support triage and DevOps calls and follow up on task assignments resulting from these meetings.

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Application Support Senior Analyst

Accenture
Salt Lake City, UT 84165

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