1+ months

Application Technical Support Associate Manager

Chicago, IL 60684

Application Technical Support Associate Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of Application Technical Support Associate Manager in Chicago, IL, and the job duties are as follows:

+ Maintain application availability as defined in the Service Level Agreement by periodically monitoring production environment and ensuring users are able to perform operations.

+ Facilitate outage resolution and restoration of service to production environment by collaborating with different teams within the organization.

+ Communicate status of applications production outages and error-resolution activities to application community during an outage.

+ Document and maintain disaster recovery plans to ensure processes and activities in outage recovery is updated.

+ Schedule, track, and facilitate acceptance of changes to the production environments by using applicable Configuration Management, Change Management, and Production Service Readiness processes.

+ Schedule and track application software changes to ensure change requests are being prioritized, assigned and distributed to the development team, and completed within the given timeline.

+ Review application designs to ensure that designs meet quality standards and functional/technical requirements, including recommending functional and technical improvements.

+ Establish, monitor, and understand system metrics and problem trends reported by users to identify future application updates that will improve the applications performance and user experience.

+ Provide operational support and tier-3 technical support.

+ Support the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services.

+ Manage or support team organization and delivery, ensuring production systems and devices are online and available with 24-hour coverages 5 days a week.


Must have a bachelors degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.

Must have 5 years of experience in each of the following:

+ Working directly with multiple external vendors spread across multiple time zones;

+ Utilizing Agile Methodology to gather requirements, design sessions, user acceptance, production deployment, and end user communications;

+ Utilizing SharePoint, JavaScript, .NET, Power Automate, and MS SQL;

+ Database and Web UI architecture, setup, and troubleshooting; and

+ Leading Incident Management and Resolution.

Must have 1 year of experience in employing the following business and government processes: US I-9 process and regulations, and employee recruitment and onboarding.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the APPLY button.



What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Posted: 2023-01-20 Expires: 2023-03-29

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Application Technical Support Associate Manager

Chicago, IL 60684

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