1+ months
2018-06-292018-09-28

Customer Service Innovation Functional Consultant

Dallas, TX 75219


Customer Service Innovation Functional Consultant



Communications, Media & Technology Industry Group


Location: Dallas, Texas- South West or Denver, Colorado South West





Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.


Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.


The Management Consultant reengineers business processes to drive efficiency and optimize the client's business, within a function, industry, technical and/or digital area.





Job Description


Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.


Customer Service Operations professionals define a common framework and business capability for the management of customer-centric metrics. It includes an analytics driven scorecard, reporting and measurement technology, governance and organization model.


A professional at this position level within Accenture has the following responsibilities:

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals.

Uses considerable judgment to determine solution and seeks guidance on complex problems.

Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.

Determines methods and procedures on new assignments with guidance.

Decisions often impact the team in which they reside.

Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Travel: It is our intention for our people to live where they work and work where they live. However, in the context of our profession and serving our clients there may be times when you will need to travel extensively.




Categories

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Innovation Functional Consultant

Accenture
Dallas, TX 75219

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast