18 days old

BI Agent

Austin, TX 78703
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description
As an Associate, you will be responsible for investigating and reviewing ads and related content to classify according to policy. You will be responsible for assisting with clients requests, performing data entry related tasks, and providing feedback on trends and insights to improve the process and workflows. You will use your problem-solving skills to continuously delivervalue to our clients, while making a larger impact on society.
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society

This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.
Duties and Responsibilities
Review ad content and classify according to policy with accuracy while managing time effectively
The work requires Ad Review resources to perform basic workflow activities related to Ads Review work (review non-objectionable content, create tasks, follow-up on open tickets, etc)
Provide feedback on ads classification trends.
General data entry related tasks
Provide suggestions to improve the process and workflows
Maintain up-to-date knowledge on changes to policies and procedures
Consistently meet performance expectations as measured by metrics such as accuracy, productivity and efficiency

Basic Qualifications
Minimum of 6 months experience in Customer Service role OR in an office/tech industry environment

Professional Skills
Experienced at using search engines to find information on the internet. Current use of social media products.
Excellent work pacing (time management) skills, able to work independently. Attention to detail is essential to ensure the quality of work execution.
Able to work in multiple tools/web browser windows at one time. Motivated, takes initiative, high energy. Familiar with MS office (mainly Excel).
Requires professional interaction and communication, both within the Accenture organization and with client contacts.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2021-01-04 Expires: 2021-02-03

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BI Agent

Austin, TX 78703

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