28 days old

Bilingual Content Moderation Associate-Spanish

San Jose, CA 95115
Help improve the quality and safety of online content, while gaining hands on job experience. Accenture Flex is hiring full time employees to work on a fixed duration project for one of our leading clients.

Job Description:

You will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.

Day to day responsibilities may include, but are not limited to: Serve as an advocate for the user community, investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
We care for our employees safety and well being and ensure that they have the support and resources needed to execute the responsibilities of their roles. As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world class learning resources, while gaining job experience with one of the world's leading professional services organizations.


Help improve the quality and safety of online content, while gaining hands on job experience. Accenture Flex is hiring full time employees to work on a fixed duration project for one of our leading clients.

Job Description:

You will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.

Day to day responsibilities may include, but are not limited to: Serve as an advocate for the user community, investigate and resolve issues regarding content that is reported for account support and or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up to date with client policies and guidelines resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.
We care for our employees safety and well being and ensure that they have the support and resources needed to execute the responsibilities of their roles. As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world class learning resources, while gaining job experience with one of the world's leading professional services organizations.
Basic Qualifications

High School Diploma or equivalent
Minimum 6 months of experience in a professional or military setting
Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
Ability to work holidays and weekends, including rotating shifts
Fluent in English and Spanish, including advanced command in reading, writing, and verbal communication

Preferred Skills

Experience Active Social Media presence Strong problem solving and troubleshooting skills
Experience with confidential information collection and management professional skills
Excellent communication verbal and written , facilitation, and interpersonal skills Passion for ensuring a world class user support experience Quicker learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail, results oriented, self directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and or responsibilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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Posted: 2020-01-31 Expires: 2020-03-22

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Bilingual Content Moderation Associate-Spanish

Accenture
San Jose, CA 95115

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