9 days old

Books and Library Support

San Jose, CA 95115

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:

The Books Library Support Team was founded based on Googles vision of digitizing books around the world and giving access to anyone, anywhere. The teams core goal is to provide excellent user experience by resolving user issues related to the Google Books and Libraries platform.

Overseeing day-to-day delivery functions of BLS
Remove blockers and facilitate efficient workflows for other team members
Become SME/Go-to point of contact for all things related to the BLS support team
Conduct deep-dives and root cause analysis to identify and resolve major pain points
Track and report team productivity metrics, SLA/SLOs
Conduct Trainings and oversee ongoing improvement efforts
Engage stakeholders and engineering team to bring forward process improvements and tooling recommendations

Basic Qualifications

Experience managing teams and delivery schedules to meet deadlines and productivity goals
Tech-savvy and able to quickly learn and understand new tools and platforms
Must have demonstrated ability to apply critical thinking skills in order to solve real world business problems
Customer service oriented and comfortable interacting with all levels of BLS stakeholders
Excellent communication and interpersonal skills
Ability to identify trends, understand root causes, and put forward recommendations to improved team processes

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2020-01-13 Expires: 2020-02-12

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Books and Library Support

San Jose, CA 95115

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