1+ months

BPO Account Lead - Content Moderation

San Francisco, CA 94103
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Account Leadership professionals work as trusted client advisors, bringing together Accenture's expertise and thought leadership to shape solutions and to solve our clients' most critical business needs. They bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.

Job Description

Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the Client Account Lead (CAL) and appropriate leadership within Service Delivery Operations (SDO). Responsible for shaping and driving value led transformation for the clients.

Scale and Scope of Operations
4 delivery locations: San Francisco client , Warsaw, Manila and Japan
Has 288 roles globally
Supports 3 business functions for Client 's User Services, HCOMP and Ad Operations
Is aligned to 5 key stakeholders in Client Transition and knowledge transfer executed in parallel with extremely short lead times to delivery
Ongoing ramps in Ad Operations Manila, HCOMP Manila and the launch of the User Operations delivery center in Japan Pipeline Periscope
This is a multi tower, multi geography video moderation work, with a proposed headcount of 230 roles in SFO, Warsaw and Manila


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BPO Account Lead - Content Moderation

San Francisco, CA 94103

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