1+ months

BPO Account Lead - Life Sciences/Pharma R&D

New York, NY 10176
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Account Leadership professionals work as trusted client advisors, bringing together Accenture's expertise and thought leadership to shape solutions and to solve our clients' most critical business needs. They bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.

Job Description

The Account Lead is responsible for bringing the latest innovation and Accenture Operations offerings to our clients, and for building a trusted client advisor relationship across the account. The Lead is positioned to understand and anticipate client needs and expectations, bringing extensive experience in account growth, profit loss, and exceptional client relationship management experience. The role is responsible for driving profitable sales growth, expanding Accentures footprint, ensuring profitable delivery and influencing the client strategy to help drive high performance on the account.

Responsibilities include:
The R&D Operations Account Lead is responsible for all aspects of client, contract, financial, and delivery for assigned Operations contracts.
The Lead is accountable for the Client Expectations management, risk mitigation and management, EACs and financial reporting, and all upsell related to current scope of services and for identification and participation in sales teams for new expanded R&D Operations opportunities at Clients


Basic Qualifications
Bachelor's Degree
Minimum 7 years' experience in Account Management or Life Sciences/Pharma industry
Minimum 5 years' experience in consulting or service delivery/operations
Preferred Requirements
MBA
Consulting or BPO experience in Pharma/Life Sciences
Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Categories

Posted: 2018-07-23 Expires: 2018-11-16

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BPO Account Lead - Life Sciences/Pharma R&D

Accenture
New York, NY 10176

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