20 days old

BPO Account Lead

Seattle, WA 98194
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

The BPO Account Lead is responsible for the overall financial and strategic aspects of an Operations account. The Lead will link together the right Accenture team to drive profitable sales growth, expand Accenture s footprint, ensure profitable delivery and influence the clients strategy.

Key Responsibilities:
Owning the client relationship for Operations Driving strategic, financial, and operational decisions
Understanding the clients context within the industry and competitive position
Understanding the clients business priorities and bring Accenture assets and expertise to the client aligned with these priorities
Defining a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda leveraging the internal team as needed
Ensuring differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract Integrate with Accenture service lines, including the Delivery Network, in support of the overall account
Ensuring the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and Accenture Operations strategy


Basic Qualifications:
Bachelors degree
Minimum of 5 years of Account Management experience with overall financial responsibility
Minimum of 3 years of Operations and/or Consulting experience

Preferred Qualifications:
Minimum of 3 years of Team Leadership experience
Minimum of 3 years Sales experience
Financial management background
Minimum of 1 year of experience in a metrics driven environment with SLAs KPIs, etc.
Content Moderation experience
Gaming operations experience


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Equal Employment OpportunityAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.

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Posted: 2019-11-01 Expires: 2019-12-01

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BPO Account Lead

Accenture
Seattle, WA 98194

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