1+ months

BPO Account Lead

Seattle, WA 98194
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at www.accenture.com.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

The Account Leadership professional will lead the client relationship for the Marketing Operations contract which covers one or more of the Digital Marketing offerings. The Account lead is accountable for enabling delivery execution excellence for the Digital Marketing Operation and partner with our clients to shape and enable a joint strategic and innovation vision. The Account Lead brings together the right Accenture team to drive profitable sales growth, expand Accentures footprint, ensure profitable delivery and influence the clients strategy through industry knowledge, innovation and thought leadership.

Key Responsibilities
Responsible for the overall financial and strategic aspects of an operations account
Owns client relationship for the operations contract which covers one or more of the operations offerings
Responsible for client relationship, profit and loss management of the account, quality and risk with the services provided to the client
Responsible for the strategic positioning for growth and people management of the account
Responsible for shaping and driving technology led transformation and innovation for the clients

Basic Qualifications
Minimum 3 years of operations account management and client relationship experience with overall financial responsibility
Minimum 3 years of experience leading teams across multiple locations globally
Minimum 4 years of experience in digital marketing and content including web development and/or CMS publishing platforms
Preferred Qualifications
Experience leading or transforming a digital marketing organization
Experience deploying or working with leading digital platforms and web technologies e.g. Web content management systems, RPA, AI, ML, Analytics
Experience with assistive technologies JAWS, NVDA, Narrator and WCAG 2.0
Experience with HTML, SQL, Power BI, Power Automate, Azure DevOps, Automation Anywhere and Selenium
Experience with Microsoft and Adobe CMS platforms SiteMuse, RedTiger, AEM
Expert with BPO business process with excellent leadership and management skills
Experience in solutioning, pricing, and contracting projects
Experience with managing and reporting operational and strategic metrics

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2020-02-05 Expires: 2020-04-08

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BPO Account Lead

Seattle, WA 98194

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