24 days old

Bug Triage Specialist

San Francisco, CA 94103

Accenture Flex offers you the flexibility of fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and DiversityInc s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today s biggest business challenges. You will receive competitive rewards and access to benefits programs and world class learning resources.

Role
The operations team is looking for a highly technical and resourceful candidate for an entry-level role on the Tech Team.
Role Responsibilities
Become a master of our Operations internal tools and processes, allowing you to troubleshoot any issues that may appear on a tool level.
Act as a diplomat and face of the Ops team during contact with Engineering teams across the world
Develop and manage platforms, databases and client based applications.
Document and send out notifications to the wider Movie Ops and Eng teams about the current open issues and workflow changes
Field questions from T1s, T2s, and other Points of Contact (POCs) including members of Engineering teams from across multiple offices and countries
Be available as emergency on-call over the weekends to ensure minimal downtime/impact of tool issues


Requirements
Bachelors degree or 4 years equivalent work experience
Experience diagnosing technical issues
Strong Excel/Google Docs skills
Ability to work on tight daily deadlines
Stellar communication abilities; you are able to take technical concepts and explain them in non-technical terms
Extremely organized; you can refer to past projects/issues quickly to help understand and troubleshoot new problems
Self-motivated; youre able to work independently on issues that come in and know when to reach out for help if necessary
Naturally curious; youre innovative, extremely creative and constantly looking for ways to tweak and optimize processes


Nice to have
Previous experience with bug/ticket tracking system
Previous experience with the Youtube ingestion system
Technical writing background
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Categories

Posted: 2020-08-31 Expires: 2020-09-30

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Bug Triage Specialist

Accenture
San Francisco, CA 94103

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