1+ months

Business Architect Senior Manager - Sales Services & Operations

Boston, MA 02133


We Are:




Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.




In todays business environment, growth isnt just about building valueit's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating modelone that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to revolutionize their operating models.




Operations is one of four services that make up one Accenture the others are Strategy and Consulting, Interactive and Technology.




The Operations Solution Innovation team plays a pivotal role in the pre-sales journey, working directly with our clients to understand their business problems and define and develop innovative, tangible and deliverable solutions to drive value. The Solution Innovation team works with SMEs and specialists to construct holistic value-based propositions throughout the sales life-cycle from early origination and business development through to detailed solutioning design and contracting.




You Are:




The North America Solution Innovation team for Sales Services & Operations is looking for a Business Architect Senior Manager to join our growing dedicated team. This position is a critical client-facing role that has deep functional and industry content expertise. Business architects are deal-shapers and storytellers with an emphasis on leveraging value frameworks that unlock superior business outcomes. Business Architects help create the value proposition and clearly articulate its benefits to client and internal stakeholders. The Business Architect operates as a single point of contact or as part of a team, accountable to the Enterprise Architect and/or Deal Team SPOC from qualification to deal closure.




The role will focus on supporting the development of solutions that will deliver seamless customer experiences powered by cloud contact center, conversational AI platforms, and superior human interactions. It is preferred that the candidate has experience in digital omni-channel customer service, customer care, technical support, retentions support, and collections.




The Work:

+ Plays a critical role that combines research, industry benchmarks and data from Accentures value framework and beyond into a value proposition with clear, deliverable business outcomes tailored to client needs

+ Understands end to end customer journeys and how to enhance end user experiences through customer operations, intelligent sales and marketing levers and tactics

+ Is part of a greater deal team; participates in market research / due diligence and ultimately translates complex functional, technical and business requirements into cohesive value proposition

+ Contributes to all client-facing materials and expertly articulates the value proposition to clients and internal teams. Has deep knowledge of the best of Accenture and can pull these contents into the client response / oral presentations

+ Works with the Enterprise Architect and/or Solution Architects to ensure the value framework model and planned business outcomes are mapped to the solution and in alignment with client expectations

+ Maintains a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business

+ Acts independently to determine methods and procedures to create compelling value propositions, benchmarks and industry standards and documents for future re-use

+ Orchestrates the contributions of value SMEs into end to end value propositions for large and/or complex deals as a dedicated role or a combination of providing support to multiple smaller deals simultaneously






Key Deliverables:

+ Leverages Accentures Value Framework to create compelling value propositions, including impactful Headlines by supported/referenceable customer experience data points, values and business outcomes

+ Journey from Value proposition to solution components and building blocks (a map of how the solution will achieve the value proposition model)

+ Key differentiators for Accenture from the competition or status quo

+ Relevant case studies and/or market and industry data points

+ Client-facing presentation materials to support the value proposition

+ Support for complex value-creating contracting schedules










Heres What You Need:

+ Bachelors Degree

+ Minimum of 7 years of experience leading and delivering large-scale customer services operations is required

+ Minimum of 7 years of experience working on back-end sales functions in a B2B and B2C capacity (order management, order fulfilment, incentive management)

+ Minimum of 4 years of experience with Solution Planning Deal Shaping






Bonus Points:

+ Minimum of 3 years experience with building, measuring and elaborating on business outcomes indicators

+ Minimum of 7 years of advanced expertise in Excel and PowerPoint

+ Experience of working within a variety of BPO service areas such as customer services, sales, and technical support

+ Experience of customer services for some/all key markets

+ Proven contribution to successful sales opportunities

+ Ability to write concisely and positively to sell the benefits of a solution

+ Experience of developing innovative solutions using relevant transformative technologies such as RPA, AI and analytics

+ Experience with contact centre platforms and technologies

+ Experience of managing client relationships to develop long term business partnerships

+ Demonstrable ability to lead and motivate teams

+ Achievement of high standards of quality

+ Previous customer engagement and contract negotiation experience






Professional Skills:

+ Clear and concise articulation, presentation, and documentation skills

+ Data-driven approach to creating compelling value propositions

+ Research and analytical problem-solving skills

+ Proven ability to work independently and as a team member

+ Strong communication (written and oral) and interpersonal skills

+ Good organizational, multi-tasking, and time-management skills

+ Good communication (written and oral)

+ Experience working with diverse, global teams






Travel & Time Commitment:

+ Due to the requirements to meet client timelines and the international nature of our delivery teams, occasional early-morning and late-evening hours may be required

+ Travel may be required but due to the general trend to virtual experiences, travel may be capped at 25% or less at some point in the future

+ As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $ 157,900 - $196,599 and information on benefits offered is here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits)









COVID-19 update:



The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.



Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.



What We Believe



We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.



Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)



Equal Employment Opportunity Statement



Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Accenture is committed to providing veteran employment opportunities to our service men and women.



For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .



Requesting An Accommodation



Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.



If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.



Other Employment Statements



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


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Posted: 2022-01-17 Expires: 2022-06-10

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Business Architect Senior Manager - Sales Services & Operations

Accenture
Boston, MA 02133

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