14 days old

Business Operations Analyst

Albuquerque, NM 87190


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.





As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.





Job Description:


The Business Operations Analyst will support and provide input for innovation on their project, working with stakeholders to develop, deploy, and maintain plans that will drive successful outcomes for delivery process improvements.





Key responsibilities:


Support process innovation projects and core business development.


Develop and maintain project plans and document progress against major milestones, important accomplishments and cross functional performance.


Analyze existing processes end to end, perform gap analysis and recommend process redesign and or alternative solutions.




Basic Qualifications:


HS Diploma or GED


Minimum 2yrs call center experience


Minimum 1yr project management experience


Minimum 1yr experience in metrics and reporting





Preferred Qualifications:


Experience in process analysis and continuous improvement within delivery operations


Experience creating process flow diagrams


Proficiency in MS Excel, PowerPoint, Visio, and Microsoft Project


Comfortable working with medium to large data sets and performing basic statistical analysis and trend analysis, as well as basic forecasting and modeling





Professional Skill Requirements:


Proven success utilizing project management skillset driving to successful outcomes and understanding lessons learned and ability to apply to future projects


Ability to approach and resolve issues using a data driven foundation


Strong verbal and written communication skills


Comfortable working in a fast pace, dynamic and matrixed environment


Self-driven, creative and independent thinker








Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.





Equal Employment Opportunity Statement:


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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Posted: 2020-11-16 Expires: 2020-12-20

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Business Operations Analyst

Accenture
Albuquerque, NM 87190

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