1+ months

Business Operations Associate Manager

San Francisco, CA 94103
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Business Operations Associate Manager will be responsible for the following:

Management of a team of analysts.
Enforcing Accenture core values within the team and project.
Being a Subject Matter Expert in all matters processed by the team.
Monitor risk within operations to be able to escalate to management in a timely manner.
Making sure that Service Level Agreements are met on a daily basis.
Maintaining the production schedule, keeping track of holidays, sick leaves and leaves.
Identify holes in customer policies and drafts proposals accordingly.
Calibrate with onsite support teams to ensure that the quality and training requirements of the project and team are met.
In charge of conducting daily huddles, week wrap up meetings and monthly one on ones with the analysts and the management team.
Responsible for the measurement of their teams success.
Develops and maintains knowledge of customer and customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and departments key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training
Shares information required for the team to be successful
Demonstrates understanding of the customers business needs and maintains high customer satisfaction ratings
Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
May perform follow up on incidents with customer to ensure customer satisfaction
May act as the primary knowledge resource for a product and service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement


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Business Operations Associate Manager

San Francisco, CA 94103

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San Francisco, CA

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