11 days old

Business Operations Associate Manager

San Francisco, CA 94103
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a clients office or in one of Accentures 50 delivery centers around the world.

The Business Operations Associate Manager within Accenture will lead Product Data Management Operations for teams of 15 20 members ensuring SLA compliance, quality and productivity front end with client and help develop new solutions, processes, tools and enablers as necessary to support client needs and requirements on an ongoing basis.

Key Responsibilities:
Deploy Analytics and lead innovation on operating model, training methodologies, business metrics measurements and reporting
Define, create methodology, measure, automate and monitor Metrics and KPIs.
Provide periodic reporting of metrics
Drive root cause analysis and data driven continuous improvement and operational excellence initiatives
Map as is processes, create to be processes to deliver productivity, efficiency and quality improvements
Successful service delivery, SLA achievement and high level of operational service delivery
Provide Service reporting and sponsor service delivery meetings
Follow up if service delivery is not meeting expectations
Collaborate with senior management on client account management and growth


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Business Operations Associate Manager

San Francisco, CA 94103

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