1+ months

Campaign Management Program Specialist

San Francisco, CA 94103


Accenture
is a leading global professional services company, providing a broad range of
services and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills across more
than 40 industries and all business functions underpinned by the worlds
largest delivery network Accenture works at the intersection of business and
technology to help clients improve their performance and create sustainable
value for their stakeholders. With approximately 469,000 people serving clients
in more than 120 countries, Accenture drives innovation to improve the way the
world works and lives. Visit us at www.accenture.com.





People
in our Client Delivery & Operations career track drive
delivery and capability excellence through the design, development and/or
delivery of a solution, service, capability or offering. They grow into
delivery-focused roles, and can progress within their current role, laterally
or upward.





The Campaign Management Program Specialist
works
with Engineering and Data teams, Customer Relationship Management (CRM),
Product Managers, Localization Producers, and Creative Agencies to ensure
on-time delivery of email campaigns.





Role
Responsibilities



+ Manage
a 6-10 member team of project analyst help coordinate the ticket queue, resolve
escalations and manage stakeholder relationships


+ Oversee
front-end with operations and management teams as required to meet project
targets, deadlines and milestones


+ Provide
periodic reporting of KPIs (key performance indicators) and metrics to business
stakeholders


+ Work
with team to conduct root cause analyses, communicate improvement
recommendations, and resolve escalations


+ Assist
requesters during the initial intake review process, by educating them on the
Email Program processes and scheduling Hand-off meetings to make sure all
mandatory requirements are clearly defined and documented prior to the start of
development efforts


+ Hand-off
campaign requirements to Engineering Teams communicating campaign objectives,
requirements, priorities, and launch timelines


+ Work
with Producers and Engineering to determine campaign milestone dates and track
progress against those agreed upon milestones


+ Serve
as the day to day liaison between cross-functional teams and the Engineering teams,
answering and/or addressing requirements clarification questions as needed


+ Support
development efforts by addressing blockers and escalating risks and issues as
needed.


+ Help
Email Program Manager gather high level requirements for upcoming email projects
so that Email Program Manager and Engineering Manager can prioritize requests
and conduct capacity and quarterly planning


+ Support
Email Program Manager and Engineering Manager by enforcing email program
processes and best practices










Basic
Qualifications



+ Minimum
4 years project management, campaign management and/or operations shared
services experience


+ Minimum
1 year experience with project or product management in an e-commerce
environment (i.e. digital marketing, campaign development or technical development)



Preferred
Qualifications



+ Bachelors
Degree


+ Oral
and written fluency in English


+ Experience
using ticketing systems is a plus


+ Experience
with SQL, JavaScript, HTML


+ Email
execution experience


+ Retail/E-commerce
experience


+ Marketing
background


+ Scrum
or Agile background





Professional
Skill Requirements



+ Ability
to work in a fast-paced, deadline driven, and tech work environment in often
uncertain and ambiguous circumstances


+ Ability
to work with technical and engineering teams to help resolve L1 level product
issues


+ Self-motivated,
flexible individual with strong communication skills


+ Ability
to multi-task and thoughtfully prioritize


+ Resourceful,
adaptable, creative, and results-oriented with an enthusiastic and a positive
attitude







Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture.


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be
discriminated against because of their differences, such as age, disability,
ethnicity, gender, gender identity and expression, religion or sexual
orientation. Our rich diversity makes us more innovative, more competitive and
more creative, which helps us better serve our clients and our communities.


All employment decisions shall be made without regard to age, race, creed,
color, religion, sex, national origin, ancestry, disability status, veteran
status, sexual orientation, gender identity or expression, genetic information,
marital status, citizenship status or any other basis as protected by federal,
state, or local law.


Accenture is committed to providing veteran employment opportunities to our
service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy
Statement


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons
with disabilities or religious observances, including reasonable accommodation
when needed. If you are hired by Accenture and require accommodation to perform
the essential functions of your role, you will be asked to participate in our
reasonable accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued accommodations
once hired.


If you would like to be considered for employment opportunities with Accenture
and have accommodation needs for a disability or religious observance, please
call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Candidates who are currently employed by a client of Accenture or an affiliated
Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
Additionally, employees who have access to the compensation information of
other employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is (a)
in response to a formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the Company's legal duty to furnish
information.




























Categories

Posted: 2020-12-18 Expires: 2021-02-17

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Campaign Management Program Specialist

Accenture
San Francisco, CA 94103

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast