1+ months
2018-06-122018-09-09

Capability Network Customer & Channels Manager - Genesys

Boston, MA 02133
Title: Capability Network Customer & Channels Manager - Genesys
Location: Negotiable
Travel: 80%

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

The Management Consulting Manager designs and implements business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.

Closely follows the strategic direction set by senior management when establishing near term goals.

Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.

Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.
Decisions have a major day to day impact on area of responsibility.

Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

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Capability Network Customer & Channels Manager - Genesys

Accenture
Boston, MA 02133

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