29 days old

Client Account Management Associate Manager

Philadelphia, PA 19133

We Are:

Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Interactive Operations.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Operations professionals may be based at a clients office or in one of Accentures 50 delivery centers around the world.

You Are:

As the Client Account Management Associate Manager, you will be an integral part of our Client Services group on the Revenue Team, providing front line world-class Account Management service to our clients. You will be responsible for the ownership of one or more large or mid-sized clients, spending significant time working with them, gaining insight into their business and becoming a trusted strategic partner and advisor. You will drive shared experience- building with the client while balancing the commercial imperatives - to ensure work is profitable and of the highest standard. You will also be responsible for leading your team pod, managing Supervisors, CSMs or Account Coordinators depending on team size and structure.

The Work:

+ Oversees day to day operations and nurturing of client relationships

+ Engages with cross-functional stakeholders to coordinate tasks/requirements to deliver high quality products. This includes managing task queue, backlog task assignment for team members.

+ Responsible for using knowledge of key client challenges to seek new opportunities for increased revenue on your piece(s) of business, proactively driving these internally and presenting them to the client

+ Must maintain a high level of knowledge on the clients business

+ Issue and risk escalation and resolution

+ Financial and contract management

+ Development of new opportunities and service expansion

+ Management of project workflow

+ Day-to-day oversight, approvals and prioritization of delivery items

+ Forecast/pipeline management and process definition

+ Implementation and support of new service and channel work

+ Manage on site, remote team members which include on-site Service Provider staff-related issues such as scheduling, approving time-cards, mentoring, training, and one-on-ones

Heres What You Need:

+ Minimum of 6 years working in Digital Strategic Planning

+ Minimum of 4 years of experience in social, delivering and executing compelling online marketing campaign plans

+ Minimum of 2 years of experience creating paid social media strategies and implementing media plans

Bonus Points:

+ Bachelors Degree

+ Proven ability to build relationships internally and with clients

+ Track record of client retention and development

+ Proven ability to achieve account revenue targets

+ Dynamic story-teller presenter, with a history of pitching and winning business from new and existing clients

+ Exceptional written and oral presentation skills

+ Strong analytical skills, business acumen with an industry presence who has a knack for ideas and business building Innate curiosity, aptitude and hands on approach

+ Must be proactive, results oriented and able to thrive in a fast paced, entrepreneurial environment that values results

+ A passion for social media and ad tech and a knowledge of how to leverage them to achieve marketing goals

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Posted: 2021-04-09 Expires: 2021-06-02

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Client Account Management Associate Manager

Philadelphia, PA 19133

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