9 days old

Client Service Delivery Specialist

Seattle, WA 98194

We Are:

Accenture is one of the worlds leading providers of sourcing and procurement services, we help our clients architect, build and operate high performance procurement organizations through our global and flexible solutions. At Accenture, we partner with forward-thinking business leaders of the worlds most dynamic companies, to transform procurement and drive sustainable changes to their cost structures.

As one of the leading procurement Business Process Services specialists, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee youd enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Business Process Services and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a clients office or in one of Accentures 50 delivery centers around the world.

You Are:

As an Assistant Service Manager (Client Service Delivery Specialist), you will be onsite at one of our major healthcare client locations in the Northwest region (Seattle, WA; Spokane, WA or Portland, OR). You will work with the leaders and caregivers in the regions, and delivery team in Chennai, to provide operational management support to drive issue resolution & process improvement initiatives, ensuring great delivery.

The Work:

Collaboration & Research (CONNECT)
As lead for the region, will be responsible for engaging with the leaders and power users to understand issues, concerns and resolution.
Work with the delivery team on the feedback from regions and translate it into process improvement opportunities.
Single point of contact for the regions to connect & escalate issues.
Communicate effectively as a spokesperson and leader for the end-to-end process
Participate in governance management boards to provide input on items such as process scope and service delivery and assist in resolving operational issues
Process Implementation (DELIVER)
Execute the issue resolution working with Accenture delivery & client retained team.
Drive Continuous Improvement of Process
Develop prioritized pipeline of process improvements

Heres What You Need:
Bachelors Degree
Minimum of 5 years of procurement, consulting or supplier experience
Bonus Points:
Strong leadership skills
Strategic thinking
Deep understanding of process and sub-process area
Operational experience
Continuous improvement and business process management
Detailed Collaboration
Demonstrated ability to forge meaningful relationships with key Stakeholders
Ability to interface with customers and suppliers via strong written and verbal communications skills
Experience in Procurement with good understanding of AP process
Travel Requirements:
This position requires travel of approximately 50%

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2020-03-23 Expires: 2020-04-22

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Client Service Delivery Specialist

Seattle, WA 98194

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