6 days old

Communications Supervisor

Austin, TX 78759
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Publications Supervisor oversees the daily operations the technical writing and document research teams activities, including developing and monitoring work guidance and performance measures to meet department and client expectations while providing excellent customer service.

Key Responsibilities
Manages the activities of the technical writing and document research teams
Manages team supervisors to complete varied and complex assignments involving provider notifications, bulletins, manuals, website management, and client materials
Acts as point of contact for other departments and State Customer to resolve problems regarding areas of responsibility and acts as in house consultant
May contribute to specific proposal efforts and management level presentations
Oversees supervisors management of personnel records, including new hire orientation, benefit administration, security administration, training arrangements, travel expense authorizations, salary and performance evaluations, terminations, etc.
Oversees the preparation of technical illustrations, design procedures, graphics, photography, and other printing. Ensures publications and design images meets mandated guidelines
Investigates and recommends implementation of new technology to meet changing needs
Oversees requests for bids, customer quotations, and purchase orders for vendors. Maintains budget forecasts, actuals, and reports on variances
Develops production standards and controls makes recommendations for improvements in overall production
Reviews existing publications for purpose of modifying, revising, and or rewriting

Basic Qualifications
Minimum 1 year of leading project teams
Minimum 1 year of operations process workflow experience

Preferred Qualifications
Project Management skills
Publications experience
Technical Writing experience
Graphic Design experience
Content Management
Website Design
Knowledge of Healthcare industry
Bachelor's Degree
Experience managing, coaching and mentoring staff
Experience working with brand or style guides

Professional Skill Requirements
Experience preparing and delivering oral and written presentation
Strong written, oral and interpersonal communication skills
Commitment to delivering quality support to project teams
Critical thinking and multi-tasking abilities
Self-directed and motivated employee
Ability to effectively prioritize, execute and delegate tasks in a high pressure environment
Ability to defuse tension among project team, should it arise
Ability to shift priorities, demands and timelines through analytical and problem solving capabilities
Ability to read communication styles from a broad spectrum of disciplines
Experience creating documentation
Diplomatic, assertive, encouraging, and motivating

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2019-12-04 Expires: 2020-01-03

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Communications Supervisor

Austin, TX 78759

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