19 days old

Content/Knowledge Management Expert

Organization: Corporate Functions/Sales & Pricing Performance
Location: Negotiable

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 200 cities with operations across 51 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description

Role Content/Knowledge Management Expert

Content/Knowledge Management Expert will work with a team of individuals who are knowledgeable of content and knowledge maintenance with a balanced mix of Operations, Infra, Technology and other functional services in Accenture, build and enhance content in alignment with Accenture sales strategy and provide related knowledge and quality reviews of content hosted on our portals and repositories which can be effectively used in opportunity related and non-opportunity requests. The following are some of the key responsibilities of the role:


+ Management of day to day operations including staffing (capacity management), volume management & tracking and job assignment.

+ Planning for, organizing (as needed) and driving recurring scheduled team calls for overall content management (as needed)

+ Actively review the pipeline of activities and ensure that the prioritization and the proposed deadlines are agreed as per requirements.

+ Responsible for driving and meeting all the agreed SLAs across support and content maintenance as being agreed and reported via Leadership.

+ On point to provide all raw data for reporting is being sent to PMO team on an agreed and planned schedule, to ensure that accurate and timely reports for leadership is being conducted.

+ Random daily monitoring of various tasks performed by the team to ensure effectiveness of work conducted by the members.

+ Working closely with various teams within Accenture to gather content and perform various quality checks before its added in our repository

+ Review opportunity pipeline and plan the proposal scrubbing and upload strategy


+ Scheduling/driving effective and relevant communications for all areas related to Content and Knowledge Management internally and externally (Accenture)

+ Outline and manage on time content to Communications team so all the recurring emails (templates), postcards and newsletters carry effective required topics, being sent on time.

Process & Quality:

+ Conduct, document and carry out robust quality review process across content support requests deliverable as well as the maintenance of content management tool standard assets.

+ Ensuring the content asset leads meet their agreed quality and timeline for audit cycles as per the agreed content maintenance calendar schedule. Owner of the content maintenance calendar.

+ Active ongoing ownership of the Meta-data schema inventory for the content management tool. Contributing, reviewing and approving all changes to be made to the Meta-data schema inventory.

+ Ensuring all Content Management Tool standard assets have updated, agreed and signed off SOPs (with job aids) that are being referenced and followed at all times. Create new SOPs as needed.

+ Ensuring all content integration documents (latest approved versions) across Operations, People, Process, Technology and Strategy to be uploaded on the teams internal share point site.

+ Ensure that ad hoc active check on the quality of content asset landing pages are made randomly to catch user experience issues, navigation problems, text/language inaccuracies etc


+ Active interface with SPOCS/Champions/Leads of all other teams/groups/organizations that Content Management interfaces with. Example: Marketing, Business Continuity, Legal, Other content teams

+ Active interface involves being on scheduled calls and conducting meetings to streamline and strength current relationship.

+ Organize required training & development activities needed for the team member to keep up to date and/or improve their skills on the job. Keep the development plan for each individual updated and follow the track.

+ Plan and organize skip level meetings for groups or individuals on the team to meet with 1 and 2 levels above in the team organization chart on a frequent basis.

+ Complete all planned and required career counselor and people development activities as required by location HR policies.


+ Active engagement on Solution Development, Mobilization, Offering & Capability so new updates can be identified to contribute into content management tool. Meet agreed target for monthly contributions

+ Track, monitor and improve (drive adoption & expansion) of usage of content management tool standard assets. Flag off root cause and identify solutions to improve content usage across assets.

+ Develop plan to help improve each content asset into the next level. Requires surveying users, understanding how to improve the asset to suit user groups across technology & functionality.

+ Working in sync with Accenture Operations Sales Strategy to develop new and latest content.

+ Active participation and close working with Offering and Capability Leadership to understand changing content requirements and set forth Content Development Strategy accordingly.

The Content Management Expert is responsible for the managing the team, day to day operations, providing Content support (as needed), collaborating with Other Accenture Operations teams and maintaining Content and Knowledge Management tool

The role of CM expert also entails the support of team members with a requirement to develop and train the team to be able to respond appropriately and fully to the business on all requests. Clear vision and understanding of what we can deliver, as well as the ability to clearly articulate it, is critical.

Other requirements

+ Must support working hours for the supported Market Unit or other business area

+ Must be flexible with work hours according to shifting business needs

+ Must have excellent internet connectivity and distraction-free environment for working at home, in accordance with local guidelines

+ May be required to travel

Additional Comments
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Basic Qualifications:

+ Bachelor's degree

+ Minimum of 6 years experience in content management

Preferred Qualifications:

+ Degree in Science/BTech/BE

+ Excellent project mangement skills

+ Good understanding of Content creation requirements and drving content collection, tagging, classification of content

+ Knowledge of various Content Management tools. Good understanding of Proposal management and build

+ Must understand IT outsourcing landscape

Professional Skills:

+ English language fluency (oral and written)

+ Proven success in contributing to a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Desire to work on Public Service campaigns

+ Excellent leadership, communication (written and oral) and interpersonal skills

+ Good organizational, multi-tasking, and time-management skills

+ Responsive, flexible, adaptable

+ High level of professionalism

+ Critical- & Forward-thinking skills

+ Proactive, self-starter

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter. Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Unless expressly indicated, this role is not open in the state of Colorado.


Posted: 2021-03-26 Expires: 2021-04-28

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