20 days old

Content Moderation Associate: Bilingual English & Arabic

San Jose, CA 95115


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.







As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.






Job Description





Help improve the quality and safety of online content, while gaining hands-on job experience. Accenture is hiring full-time employees to work as a Content Reviewer on a fixed-duration project for one of our leading clients.


As a Content Moderator, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.



Day-to-day responsibilities may include, but are not limited to:





+ Serve as an advocate for the user community



+ Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality



+ Respond to user inquiries with high quality, speed, empathy, and accuracy



+ Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures



+ Fulfill base productivity and quality requirements





In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.



Location



This is not a virtual/remote role; the work is based at the client premises in Silicon Valley and requires a distinct level of professionalism. Relocation assistance is not provided.



Hours / Shifts



The role requires incumbents to work 5 out of 7 days a week on an 8-hour shift with 8 paid hours, and two consecutive days off per week. Depending on the team supported, location, and business needs, hours, shifts and the rotation schedule are subject to change. Team Leads will try to accommodate individual schedules but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.



Shift Premiums



There is a 20% hourly rate premium for hours worked between 10:00 PM 7:00 AM or weekends, and Local Public Holidays (as defined by Accenture and/or Accenture Flex).



Training



Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to a rotating schedule.








Basic Qualifications



+ Bilingual in English and Arabic, including advanced command in reading, writing, and verbal communication


+ High School Diploma or equivalent


+ Minimum of 1 year of experience in a professional setting



Preferred Skills / Experience



+ Trilingual: English, Arabic, French


+ Active Social Media presence


+ Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint


+ Experience with confidential information collection and management



Professional Skills



+ Excellent communication (verbal and written), facilitation, and interpersonal skills


+ Passion for ensuring a world class user support experience


+ Quicker learner and adaptable to learn new processes, concepts, and skills


+ Excellent organizational and time management skills


+ Strong attention to detail, results-oriented, self-directed, and inquisitive


+ Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.





Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.





Equal Employment Opportunity


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.





Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.





Accenture is committed to providing veteran employment opportunities to our service men and women.

Posted: 2019-10-23 Expires: 2019-11-22

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Content Moderation Associate: Bilingual English & Arabic

Accenture
San Jose, CA 95115

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