1+ months

Content Moderation Associate, Bilingual: Spanish/English Evening Shift

Austin, TX 78703


Content
Moderation Associate, Bilingual: Spanish/English
Evening Shift





Accenture
Flex LLC offers
you the flexibility of fixed duration project-based work powered by Accenture,
a leading global professional services company. Accenture is
consistently recognized on FORTUNEs 100
Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.





As an
Accenture Flex employee, you will apply your skills and experience to help
drive business transformation for leading organizations and communities.
In addition to delivering innovative solutions for Accentures clients, you
will work with a highly skilled, diverse network of people across Accenture
businesses who are using the latest emerging technologies to address todays
biggest business challenges. You will receive competitive rewards and
access to benefits programs and world-class learning resources.





Role
Overview


Help improve the quality and safety
of online content, while gaining hands-on job experience! Accenture
Flex is hiring full-time employees to work as a Content Moderation
Associate, Bilingual: Spanish/English Evening Shift on a
fixed-duration project for one of our leading clients.





As a Content Moderation Associate,
you will be responsible for analyzing and reviewing user profiles, videos, and
text-based content and/or investigating, escalating and resolving issues that
are reported by users or flagged by the system. You will use your
problem-solving skills to continuously deliver value to our client, while
making a large impact on society.





Day-to-Day Responsibilities may
include, but are not limited to:



+ Serving as an advocate for the user community


+ Investigating and resolving issues regarding content
that is reported for account support and/or safety; flag for action, and
resolve within agreed upon turnaround times and standards of quality


+ Responding to user inquiries with high quality, speed,
empathy, and accuracy


+ Understanding and remaining up-to-date with client
policies and guidelines; resolve inquires according to defined policies
and procedures


+ Fulfilling base productivity and quality
requirements



In the context of this role,
individuals will be exposed to potentially disturbing content, and will need a
level of resilience and maturity. We care for our employees well-being,
health and safety and ensure that they have the support and resources needed to
execute the responsibilities of their roles.





Location


This is not a virtual, or, remote
role. The work is based at the client premises located in Downtown,
Austin, TX. Relocation assistance is not provided.





Hours & Shifts


Given the nature of our business being 24/7 and 365 days
per year, candidates will need to bring a degree of flexibility, and, remain
open to working different hours, shifts/rotating shifts (to include weekends
and holidays). This role requires the ability to work 5 out of 7 days a
week (Sunday to Thursday, or, Tuesday to Saturday), on an 8.5 hour shift with 8
paid hours, and with 2 consecutive days off per week. The work hours for
this position are set from 3:00pm to 11:30pm.
Please note that depending on the team supported, location, business
needs, hours, shifts, and rotation, frequency is subject to change. Team Leads
will try to accommodate individual schedules. However, guarantees cannot
be made.


Training


Individuals are provided paid
training (2 weeks; Monday to Friday; 9:00am to 6:00pm), depending on the group
supported. During the training and initial ramp-up period, individuals will
work day hours as determined by the team. Thereafter, they will transition to
their respective work schedule.





Meals


Depending on location and hours
worked, meals may be provided at no cost to the employee while working at the
client site, which is subject to change.





Content
Moderation Associate, Bilingual: Spanish/English
Evening Shift





Accenture
Flex LLC offers
you the flexibility of fixed duration project-based work powered by Accenture,
a leading global professional services company. Accenture is
consistently recognized on FORTUNEs 100
Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.





As an
Accenture Flex employee, you will apply your skills and experience to help
drive business transformation for leading organizations and communities.
In addition to delivering innovative solutions for Accentures clients, you
will work with a highly skilled, diverse network of people across Accenture
businesses who are using the latest emerging technologies to address todays
biggest business challenges. You will receive competitive rewards and
access to benefits programs and world-class learning resources.





Role
Overview


Help improve the quality and safety
of online content, while gaining hands-on job experience! Accenture
Flex is hiring full-time employees to work as a Content Moderation
Associate, Bilingual: Spanish/English Evening Shift on a
fixed-duration project for one of our leading clients.





As a Content Moderation Associate,
you will be responsible for analyzing and reviewing user profiles, videos, and
text-based content and/or investigating, escalating and resolving issues that
are reported by users or flagged by the system. You will use your
problem-solving skills to continuously deliver value to our client, while
making a large impact on society.





Day-to-Day Responsibilities may
include, but are not limited to:



+ Serving as an advocate for the user community


+ Investigating and resolving issues regarding content
that is reported for account support and/or safety; flag for action, and
resolve within agreed upon turnaround times and standards of quality


+ Responding to user inquiries with high quality, speed,
empathy, and accuracy


+ Understanding and remaining up-to-date with client
policies and guidelines; resolve inquires according to defined policies
and procedures


+ Fulfilling base productivity and quality
requirements



In the context of this role,
individuals will be exposed to potentially disturbing content, and will need a
level of resilience and maturity. We care for our employees well-being,
health and safety and ensure that they have the support and resources needed to
execute the responsibilities of their roles.





Location


This is not a virtual, or, remote
role. The work is based at the client premises located in Downtown,
Austin, TX. Relocation assistance is not provided.





Hours & Shifts


Given the nature of our business being 24/7 and 365 days
per year, candidates will need to bring a degree of flexibility, and, remain
open to working different hours, shifts/rotating shifts (to include weekends
and holidays). This role requires the ability to work 5 out of 7 days a
week (Sunday to Thursday, or, Tuesday to Saturday), on an 8.5 hour shift with 8
paid hours, and with 2 consecutive days off per week. The work hours for
this position are set from 3:00pm to 11:30pm.
Please note that depending on the team supported, location, business
needs, hours, shifts, and rotation, frequency is subject to change. Team Leads
will try to accommodate individual schedules. However, guarantees cannot
be made.


Training


Individuals are provided paid
training (2 weeks; Monday to Friday; 9:00am to 6:00pm), depending on the group
supported. During the training and initial ramp-up period, individuals will
work day hours as determined by the team. Thereafter, they will transition to
their respective work schedule.





Meals


Depending on location and hours
worked, meals may be provided at no cost to the employee while working at the
client site, which is subject to change.



Basic Qualifications

+ + Minimum education requirement of a High School Diploma or equivalent


+ Bilingual in Spanish and English, including advanced skills in reading, writing, and verbal communication


+ Minimum 6 months of experience in a professional or military setting


+ Minimum 6 months of experience with software for office productivity, including Microsoft Outlook


+ Minimum 6 months of experience working in multiple tools and web browsers at one time



Preferred Qualifications



+ Active Social Media presence


+ Strong problem-solving and troubleshooting skills

Experience with confidential information collection and
management


Professional Skills



+ Excellent communication (verbal and written),
facilitation, and interpersonal skills


+ Passion for ensuring a world class user support
experience


+ Quick learner and adaptable to learn new processes,
concepts, and skills


+ Excellent organizational and time management skills


+ Strong attention to detail, results-oriented,
self-directed, and inquisitive


+ Ability to work collaboratively and independently while
managing multiple projects, assignments and/or responsibilities


+ Ability to remain neutral and review work as defined by
policies and procedures and keeping personal bias aside



Applicants for employment in the US must have work
authorization that does not now or in the future require sponsorship of a visa
for employment authorization in the United States and with Accenture.


Accenture is an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity


All employment decisions shall be made without regard to
age, race, creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any other basis as
protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or
expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment
opportunities to our service men and women.


Candidates who are currently employed by a client of
Accenture or an affiliated Accenture business may not be eligible for
consideration.



Categories

Posted: 2020-01-17 Expires: 2020-03-11

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Content Moderation Associate, Bilingual: Spanish/English Evening Shift

Accenture
Austin, TX 78703

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