24 days old

Content Moderation Associate -Portuguese

Austin, TX 78703


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations.



Job Description



As a Content Moderation Associate Bilingual English/Portuguese, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our client, while making a large impact on society.



Day-to-day responsibilities may include, but are not limited to:



Serve as an advocate for the user community
Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements



In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.



Location
The work is currently virtual/remote for an undetermined time. Once the client returns to the office, the work will be based in Austin, TX . This role requires a distinct level of professionalism. Relocation assistance is not provided.



Hours & Shifts
The role requires availability to work an 8 hour shift between the hours of 6:00 AM to 11:30 PM, 5 out of 7 days a week, with two consecutive days off. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends. Team Leads will try to accommodate individual schedules however, guarantees cannot be made.



Training
Individuals are provided paid training.





Basic Qualifications



High School Diploma or GED Equivalent
Bilingual in English & Portuguese with advanced command in reading, writing, and verbal communication
Minimum of 6 months experience in a professional or military setting
Minimum of 6 months experience with software for office productivity, including Microsoft Outlook



Preferred Skills



Bachelors degree
Active social media presence
Strong problem-solving and troubleshooting skills
Experience with confidential information collection and management



Professional Skills



Excellent communication (verbal and written), facilitation, and interpersonal skills
Passion for ensuring a world class user support experience
Quicker learner and adaptable to learn new processes, concepts, and skills
Excellent organizational and time management skills
Strong attention to detail, results-oriented, self-directed, and inquisitive
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Accenture is committed to providing veteran employment opportunities to our service men and women.



For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement



Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.



If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.



Other Employment Statements
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.



Unless expressly indicated, this role is not open in the state of Colorado.

Categories

Posted: 2021-02-03 Expires: 2021-03-12

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Content Moderation Associate -Portuguese

Accenture
Austin, TX 78703

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