24 days old

Content Ops Support

San Francisco, CA 94103

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description:

About the team Fast paced and dynamic, this Operations team works with both TV and Film studios as well as post production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent regional movies to one of the major Transactional Video On Demand TVOD services rapidly expanding worldwide.

Main responsibility is to provide end to end operational support in all aspects of digital content distribution. You will be working with cross functional teams to collaborate on launch projects with high visibility and maintain day to day operation. A T2 Operator will be expected to help educate both our partners and our T1 operators on industry standards, and provide efficient solutions to operational blockers. It is important to be flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T2 throughout the continued development of the team.

Basic Qualifications:

+ 1 year of professional experience


+ Act as liaison to your assigned studio portfolio

+ Proactively manage assigned portfolio to ensure content is on time and meets expectations

+ Independently analyze situations and problem solve using available resources Provide education and guidance to T1 operators to resolve escalated requests File feedback through provided channels to improve and maintain our information resources

+ Escalate as necessary to the T3 Team to resolve extremely advanced requests Educate partners on our platform policies and industry standards Identify and troubleshoot issues that arise in the delivery process working with cross functional teams to investigate

+ Coordinate package and asset deliveries

+ Conduct store quality assurance tasks as assigned

+ Assist with special projects example territory launches, product feature launches, etc.

Minimum Qualifications

+ A bachelor s degree or 4 years of customer service partner management experience

+ Proven written and oral communication skills

+ Knowledge of Google Docs and Microsoft Office Suite, especially Excel

+ Ability to work on tight daily deadlines

+ Exemplifies exceptional leadership qualities and ability to learn quickly in a fast paced environment while keeping a sharp attention to details

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


Posted: 2020-09-07 Expires: 2020-10-07

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Content Ops Support

San Francisco, CA 94103

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