As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.






Job
Description


As
a Content Reviewer, you will be responsible for analyzing and reviewing user
profiles, videos, and text-based content and/or investigating, escalating
and/or resolving issues that are reported by users or flagged by the system.
You will use your problem-solving skills to continuously deliver value to our
clients, while making a larger impact on society.





Duties
and Responsibilities:


Day-to-day
responsibilities may include, but are not limited to:





Serve as an advocate for the user community.


Investigate and resolve issues regarding content that
is reported for account support and/or safety; flag for action, and resolve
within agreed-upon turnaround times and standards of quality.


Respond to user inquiries with high quality, speed,
empathy, and accuracy


Understand and remain up-to-date with client policies
and guidelines; resolve inquires according to defined policies and procedures.


Fulfill base productivity and quality requirements.


In the context of this role, individuals will be
exposed to potentially disturbing content, and will need a level of resilience
and maturity. We care for our employees well-being, health and safety and
ensure that they have the support and resources needed to execute the responsibilities
of their roles.










Basic Qualifications





High School
Diploma or equivalent


Minimum 6
months of experience in a professional or military setting


Minimum 6
months of experience with software for office productivity


Ability to
work holidays and weekends, including rotating shifts





Preferred
Skills / Experience:


Minimum 1 year
of experience in a professional or military setting


Active Social
Media presence


Strong
problem-solving and troubleshooting skills


Experience
with confidential information collection and management Professional Skills


Excellent
communication (verbal and written), facilitation, and interpersonal skills


Passion for
ensuring a world class user support experience


Quick learner
and adaptable to learn new processes, concepts, and skills


Excellent
organizational and time management skills



+ Strong
attention to detail, results-oriented, self-directed, and inquisitive


+ Ability
to work collaboratively and independently while managing multiple
projects, assignments and/or responsibilities


+ Ability
to remain neutral and review work as defined by policies and procedures
and keeping personal bias aside.






Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa for employment
authorization in the United States and with Accenture.


Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.





Equal Employment Opportunity


All employment decisions shall be made without regard to
age, race, creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any other basis as
protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or
expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment
opportunities to our service men and women.