17 days old

Content Review New Associate - Risk

Austin, TX 78703


Payments New Associate


Accenture Flex offers you the
flexibility of fixed duration project-based work powered by Accenture, a
leading global professional services company. Accenture is consistently
recognized on FORTUNEs
100 Best Companies to Work For and Diversity Incs Top 50 Companies for
Diversity lists.





As an Accenture Flex employee, you will
apply your skills and experience to help drive business transformation for
leading organizations and communities. In addition to delivering innovative
solutions for Accentures clients, you will work with a highly skilled, diverse
network of people across Accenture businesses who are using the latest emerging
technologies to address todays biggest business challenges. You will
receive competitive rewards and access to benefits programs and world-class
learning resources.





Job Description


Providing
quality customer service is at the core of our teams goals. As a Payments
Agent, you will assist achieving team goals by answering questions for users
with payment related queries. Primary
responsibilities are to explain the billing system, provide clarification about
charges, and educate users on how to effectively utilize the platform. You will
be responsible for achieving your own
daily processing targets. You will also be responsible for engaging with team
to promote high performance culture and great place to work.


As a
Content Reviewer, you will be responsible for analyzing and reviewing user
profiles, videos, and text-based content and/or investigating, escalating
and/or resolving issues that are reported by users or flagged by the system.
You will use your problem-solving skills to continuously deliver value to our
clients, while making a larger impact on society





Location :


This is not a virtual/remote role; the
work is based at the client premises in the area of Austin, TX depending
on team supported. This role requires a distinct level of professionalism.
Relocation assistance is not provided.


Duties and Responsibilities



Provide quality
customer service by achieving consistent customer satisfaction (CSAT) ratings
while always focusing on resolving cases efficiently and utilizing time
productively



Assisting users
with payment, billing system and other queries



Identify,
recommend and implement process improvements



Proactively ask
question and maintain an awareness of the clients business, operational
activities, and processes within their team area



Communicate
relevant information on a timely basis to Senior Agents & Team Leads and
escalate issues or complex delivery items when required



Requires
professional interaction and communication, both within the Accenture organization
and with client contacts.





Basic Qualifications



Minimum
of 6 months Customer Service Experience in an office / tech industry
environment





Preferred Skills / Experience





+ Strong
work ethic, taking personal accountability for accuracy and high-quality outputs
and demonstrating integrity to core team values


+ Strong attention
to details


+ Excellent
Problem Solving and Organization Skills








Professional Skills



+ Self-motivated to work independently, with minimal supervision


+ Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values


+ Positive, target delivery focused attitude and experience of a service delivery environment desirable


+ Excellent time management skills and able to proactively and independently manage workload and targets


+ Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately


+ Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time


+ Team player capable of proactively learning on the job


+ If you are a recent graduate with some experience in Customer Service or Delivery environment, we also want to hear from you










Applicants for employment in the US must
have work authorization that does not now or in the future require sponsorship
of a visa for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a
client of Accenture or an affiliated Accenture business may not be eligible for
consideration.



Accenture is an EEO and
Affirmative Action Employer of Females/Minorities/Veterans/Individuals with
Disabilities.



Equal Employment Opportunity



All employment decisions shall
be made without regard to age, race, creed, color, religion, sex, national
origin, ancestry, disability status, veteran status, sexual orientation, gender
identity or expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local law.



Job candidates will not be
obligated to disclose sealed or expunged records of conviction or arrest as
part of the hiring process.



Accenture is committed to
providing veteran employment opportunities to our service men and women


Categories

Posted: 2020-09-07 Expires: 2020-10-18

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Content Review New Associate - Risk

Accenture
Austin, TX 78703

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