24 days old

Customer Insights & Growth Strategy Senior Manager

Boston, MA 02133
Customer Strategy professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer experience. A Customer Strategy professional is expected to have a complimentary mix of customer service, customer experience strategy, and design thinking skills. A professional at this position level within Accenture has the following responsibilities:

Identifies, assesses and solves complex business problems.
Brings an analytical mindset to client engagements and is able to quickly translate to customer strategy & design.
Decompose complex business challenges into a clearly communicated approaches.
Closely follows the strategic direction set by senior management when establishing near term goals.
Interacts with senior management at a client and/or within Accenture including VP, SVP and C-Suite interactions
Contributes to practice development in order to progress Accentures Customer Strategy value proposition
Manages large - medium sized teams and/or work efforts on a client engagement.
Ability to meet travel requirements, up to 100%


Minimum of 8 years in Customer Strategy with specific experience in Customer Service and Customer Experience Strategy.
Minimum of 4 years of external consulting experience.
Bachelors Degree

Professional Skill Requirements
MBA or equivalent graduate degree preferred
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Posted: 2019-10-18 Expires: 2019-11-17

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Customer Insights & Growth Strategy Senior Manager

Accenture
Boston, MA 02133

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