9 days old

Customer Operations Support Tier 1

San Jose, CA 95115

Accenture Flex
offers you the flexibility of fixed duration project-based work powered by
Accenture, a leading global professional services company. Accenture is
consistently recognized on FORTUNEs 100 Best Companies to Work For and
Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture
Flex employee, you will apply your skills and experience to help drive business
transformation for leading organizations and communities. In addition to
delivering innovative solutions for Accentures clients, you will work with a
highly skilled, diverse network of people across Accenture businesses who are
using the latest emerging technologies to address todays biggest business

As an Accenture
Flex employee, you will receive competitive rewards, access to benefits
programs and world-class learning resources, while gaining job experience with
one of the worlds leading professional services organizations.

About the team:

Fast-paced and dynamic, this Operations team works with both TV
and Film studios as well as post-production houses throughout the world to
facilitate content ingestion, processing, and publishing of both Hollywood and
independent/regional movies to one of the major Transactional Video On Demand
services rapidly expanding worldwide.

the role:

As a T1 Operator in Customer Operations Support your main
responsibility is to provide end-to-end operational support in all aspects of
digital content distribution. You will be working with cross-functional teams
to collaborate on launch projects with high visibility and maintain day-to-day
operations. A T1 Operator will be expected to help educate our partners on
industry standards and provide efficient solutions to ops blockers. It is
important to be both flexible and versatile in this role as responsibilities
will shift and additional tasks will be required of a T1 Operator throughout
the continued development of the team.


You are curious, enthusiastic, and quick
learner who can work both independently and collaboratively on a tight
deadline. You apply sound judgement when dealing with sensitive information
which may require escalation. You are professional and communicate well with
team members from all levels. You are organized and know how to prioritize
effectively. You adapt well to changes and make quick adjustments to make
accommodations. You are confident of what is within your scope and are able to
escalate issues without making assumptions.

Your responsibilities

Liaise between
the ops team and the partner

available content is ordered, delivered, ingested, reviewed and goes live on

Track and
organize top priority titles

partners on our platform policies and industry standards

Identify and
troubleshoot issues that arise in the delivery process; working with
cross-functional teams to investigate

Contribute to
internal resources and associated communication documents to help manage
partner relationships and development efforts

analyze situations and problem-solve

package and asset deliveries

Conducting store quality assurance

Perform content review to ensure that
films/episodes adhere to client policy and legal guidelines.

Identify common
errors in digital files including, but not limited to:

Video issues
(digital hits interlacing, motion problems)

Audio levels,
mapping and sync

metadata and creative asset

Basic Qualifications

A bachelors
degree or 1+ years of customer service/partner management experience

Proven written
and oral communication skills

in English

Knowledge of
Google Docs and Microsoft Office Suite

Ability to work
on a tight daily deadlines across multiple workflows


Beginner to
Intermediate knowledge of Excel

Experience at a post-production house or
consumer-facing digital video service

Previous content review experience

Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any
other non-immigrant status).

who are currently employed by a client of Accenture or an affiliated Accenture
business may not be eligible for consideration. Accenture is a Federal
Contractor and an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.

Employment Opportunity

employment decisions shall be made without regard to age, race, creed, color,
religion, sex, national origin, ancestry, disability status, veteran status,
sexual orientation, gender identity or expression, genetic information, marital
status, citizenship status or any other basis as protected by federal, state,
or local law. Job candidates will not be obligated to disclose sealed or
expunged records of conviction or arrest as part of the hiring process. Accenture
is committed to providing veteran employment opportunities to our service men
and women.


Posted: 2020-01-13 Expires: 2020-02-12

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Customer Operations Support Tier 1

San Jose, CA 95115

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