1+ months

Customer Operations Support Tier 2 - Japanese

San Jose, CA 95115


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work ForandDiversityIncs Top 50 Companies for Diversitylists.






As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining experience with one of the worlds leading professional services organizations.






Job Description:






+ About the team Fast paced and dynamic, this Operations team works with both TV and Film studios as well as post production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent regional movies to one of the major Transactional Video On Demand TVOD services rapidly expanding worldwide.


+ About the role As a T2 Operator in Customer Support Operations your main responsibility is to provide end to end operational support in all aspects of digital content distribution. You will be working with cross functional teams to collaborate on launch projects with high visibility and maintain day to day operation.


+ A T2 Operator will be expected to help educate both our partners and our T1 operators on industry standards, and provide efficient solutions to operational blockers.


+ It is important to be flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T2 throughout the continued development of the team. Giving candid feedback and helping to maintain our information resources is key.


+ Your responsibilities include Act as liaison to your assigned studio portfolio Proactively manage assigned portfolio to ensure content is on time and meets expectations Independently analyze situations and problem solve using available resources


+ Provide education and guidance to T1 operators to resolve escalated requests File feedback through provided channels to improve and maintain our information resources


+ Escalate as necessary to the T3 Team to resolve extremely advanced requests Educate partners on our platform policies and industry standards Identify and troubleshoot issues that arise in the delivery process working with cross functional teams to investigate


+ Coordinate package and asset deliveries Conduct store quality assurance tasks as assigned Assist with special projects example territory launches, product feature launches





Basic Qualifications:




About You You are curious, quick learner who can work both independently and collaboratively on a tight deadline. You have an enthusiastic attitude about learning new things.

You apply sound judgement when dealing with sensitive information which may require escalation.

You are professional and communicate well with team members from all levels.

You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations.



Minimum Qualifications







+ A bachelor s degree or 4 years of customer service partner management experience


+ Proven written and oral communication skills Knowledge of Google Docs and Microsoft Office Suite, especially


+ Excel Ability to work on tight daily deadlines


+ Exemplifies exceptional leadership qualities and ability to learn quickly in a fast paced environment while keeping a sharp attention to details










Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Posted: 2019-12-16 Expires: 2020-02-14

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Customer Operations Support Tier 2 - Japanese

Accenture
San Jose, CA 95115

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