8 days old
2018-06-122018-07-18

Customer Service Analyst

Irving, TX
Title: Customer Service Analyst
Location: USA-Southwest
Job Number: 00595903


Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.





People in our **Client Delivery & Operations** career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.





Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.







**Job Description**



**Customer Service Analyst** manages customer interactions to increase customer satisfaction and improve service quality.





**Key Responsibilities:**




+ Analyze customer requests for validity and urgency

+ Accurate review and entry of required data points, as defined by customer

+ Identify and escalate emergency requests, as needed

+ Clarify request information, issues, and inquiries through correspondence with customer

+ Manage open and unresolved tasks under individual ownership

+ Discover workflow inefficiencies and suggest solutions to improve operations


Qualifications:



**Basic Qualifications:**




+ High School diploma or GED

+ Minimum of 1 year of data entry experience



**Preferred:**




+ 1 of year experience with Microsoft Office

+ previous Paralegal experience



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.





Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.





Equal Employment Opportunity



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.





Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.





Accenture is committed to providing veteran employment opportunities to our service men and women.


Job: Business Process Delivery

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Customer Service Analyst

Accenture
Irving, TX

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Accenture
Irving, TX
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