3 days old
2018-10-112018-11-10

Client Services Operations Support Representative I

Performant Financial
Lathrop, CA
  • Job Code
    2018-35-2-013
Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

Client Services Operations Support Representative I
Job Code:2018-35-2-013
Location:Lathrop, CA
Status:Regular Full Time
  
Responsibilities:

The Client Services Operations Support Representative I is, responsible for providing basic clerical support for Collections/Recovery Services and efficient processing of high-volume transaction-oriented assignments.

Essential Job Functions:

  • Supports one or more of the following functions: Loan Consolidations Document Processing, Administrative Wage Garnishment Processing, Account Rehab Communications and Processing, General – Default, Tax, Treasury, IRS, Healthcare, or others as assigned.
  • Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry into collection system, answering in-bound client calls, and operating general office equipment.
  • Adheres to all company, departmental and client policies, procedures and requirements. Maintains clearances and licenses as required for position based upon assignment.
  • Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.
Required Skills and Knowledge:
  • Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
  • Basic use of general office equipment
  • Basic problem-solving skills
  • Good communication, both written and oral, skills. Learns internal and client applications easily
  • Fast and accurate typing and 10-key skills
  • Basic math skills needed to calculate numbers and percentages
  • Demonstrated timely follow-up skills, ability to multi-task and handle busy phone lines with daily workload
  • Very detailed oriented and highly organized
  • Ability to prioritize daily workloads and meet daily deadlines
  • Strong customer service skills

Physical Requirements:

  • Perform duties in a busy standard office environment with moderate noise level
  • Sits or stands at a desk during scheduled shift, reaching as needed to use office equipment.
  • May make and return calls using an office phone system;
  • Views a computer monitor, types on a keyboard and uses a mouse.
  • Reads and comprehends information in electronic (computer) or paper form (written/printed).
  • Types frequently, but not constantly, using a keyboard and mouse.
  • Occasionally lifts/carries/pushes/pulls up to 10lbs
Education and Experience:
  • Some experience, generally 1 year or more, of related office clerical support experience is preferred.
  • High school diploma or equivalent
  • Clearances as required by contract assignment


Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration protected by law. Performant will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Employment VISA Sponsorship is not available for this position and authorization to work in the United States is required prior to employment.

Remote work/relocation assistance is not available for this position.

Drug/Alcohol Free Workplace:
Performant Financial Corporate is committed to maintaining a Drug and Alcohol Free Workplace. Candidates that have been offered employment will be required to submit and successfully pass a drug and alcohol screening. Drug and alcohol screening for current employees may be performed in certain circumstances in accordance with company policy and applicable laws.

Background and Credit Checks:
Performant Financial Corporation will procure a background criminal and credit history report on you in connection with your application for employment as allowed under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of your authorization and, if you are hired or engaged by Performant Financial Corporation, throughout your employment or contract period.

Agency Submissions:
Performant Financial Corporation does not accept unsolicited agency resumes. Please do not forward resumes to Performant employees. Performant Financial Corporation is not responsible for any fees related to unsolicited resumes.

  

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Client Services Operations Support Representative I

Performant Financial
Lathrop, CA

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