26 days old

Customer Service Technical Analyst

San Jose, CA 95115

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.

As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations.

About the Role:

As a Workflow Implementation Analyst on the Tech Tools Authorable Workflow team, you'll play a critical part of the next big bet for large social medias customer care, collaborating with a diverse set of cross-functional stakeholdersacross MaP (Design), Program Management and moreto compose, deploy, and test automated workflows. Learn more about authorable workflows.

Job Responsibilities

Transform workflow designs and mocks to functional troubleshooters using internal authoring tools (e.g., Redwood)

Meticulously log changes to workflow structures and proactively document best practices and difficulties for the rest of the team

Review and sign off on code health and quality of colleagues workflow projects ahead of launches, ensuring the highest standard of functionality and design

Simultaneously manage multiple workflow implementation projects while keeping business stakeholders and leadership informed of statuses, risks, and challenges


This is not a virtual/remote role; the work is based at the client premises in San Jose and requires a distinct level of professionalism. Relocation assistance is not provided.

Hours / Shifts

Except as noted below, the role requires incumbents to work Monday through Friday (Day Shift) on a 9-hour shift with 8 paid hours. We are currently offering one shift: M-F 8:00 AM 5:00 PM.


Individuals are provided paid training. During the training and initial ramp-up period, individuals will work day hours as determined by the team.

Basic Qualifications

+ High School Diploma

+ Minimum of 3 years of experience in Customer/Service
Technical troubleshooting

+ Minimum of 1 year of experience with people management
and reporting

+ Minimum 1 year of client management experience

Preferred Qualifications:

+ Computer Science degree OR

+ 5 + years of programming experience

+ 1 + Coding Experience (High-level, understanding of
Java, C/C++, Python)

Note: This role does not offer active coding

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2019-11-11 Expires: 2019-12-29

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Customer Service Technical Analyst

San Jose, CA 95115

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