11 days old

Customer Support Operations New Associate Tier 1

San Jose, CA 95115


Accenture Flex offers you the flexibility
of fixed duration project-based work powered by Accenture, a leading global
professional services company. Accenture is consistently recognized
on FORTUNEs 100 Best Companies to Work
For and DiversityIncs Top 50 Companies
for Diversity lists.





As an Accenture
Flex employee, you will apply your skills and experience to help
drive business transformation for leading organizations and communities.
In addition to delivering innovative solutions for Accentures clients,
you will work with a highly skilled, diverse network of people across Accenture
businesses who are using the latest emerging technologies to address todays
biggest business challenges.





As an Accenture Flex
employee, you will receive competitive rewards, access to benefits programs and
world-class learning resources, while gaining job experience with one of the
worlds leading professional services organizations.





About the team:


Fast-paced and dynamic, this Operations team
works with both TV and Film studios as well as post-production houses
throughout the world to facilitate content ingestion, processing, and
publishing of both Hollywood and independent/regional movies to one of the
major Transactional Video On Demand services rapidly expanding worldwide.





About the role:


As a T1 Operator in Customer Operations
Support your main responsibility is to provide end-to-end operational support
in all aspects of digital content distribution. You will be working with
cross-functional teams to collaborate on launch projects with high visibility
and maintain day-to-day operations. A T1 Operator will be expected to help
educate our partners on industry standards and provide efficient solutions to
ops blockers. It is important to be both flexible and versatile in this role as
responsibilities will shift and additional tasks will be required of a T1
Operator throughout the continued development of the team.





About You:


You are curious,
enthusiastic, and quick learner who can work both independently and
collaboratively on a tight deadline. You apply sound judgement when dealing
with sensitive information which may require escalation. You are professional
and communicate well with team members from all levels. You are organized and
know how to prioritize effectively. You adapt well to changes and make quick
adjustments to make accommodations. You are confident of what is within your
scope and are able to escalate issues without making assumptions.





Your responsibilities include:



Liaise between the ops team and
the partner



Ensure available content is
ordered, delivered, ingested, reviewed and goes live on time



Track and organize top priority
titles



Educate partners on our platform
policies and industry standards



Identify and troubleshoot issues
that arise in the delivery process; working with cross-functional teams to
investigate



Contribute to internal resources
and associated communication documents to help manage partner relationships and
development efforts



Independently analyze situations
and problem-solve



Coordinating package and asset
deliveries



Conducting store quality
assurance



Perform content review to ensure
that films/episodes adhere to client policy and legal guidelines.



Identify common errors in digital
files including, but not limited to:



Video issues (digital hits
interlacing, motion problems)



Audio levels, mapping and sync



Product metadata and creative
asset



Location



This is not a
virtual/remote role; the work is based at the client premises in downtown San
Jose, CA and requires a distinct level of professionalism. Relocation
assistance is not provided.







Hours
/ Shifts



Except as noted below,
the role requires incumbents to work Monday through Friday (Day Shift) on a
9-hour shift with 8 paid hours. Between 8AM PST-6PM PST. . .







Incumbents will need to
bring a degree of flexibility to work outside of their core hours during
training and remain open to working different shifts in the event coverage is
needed, or if business needs subsequently change, upon reasonable notice to you.







Training


















Individuals are provided
paid training. During the training and initial ramp-up period,
individuals will work day hours as determined by the team.








Minimum Qualifications



A bachelors degree or 1+ years
of customer service/partner management experience



Proven written and oral
communication skills



Knowledge of Google Docs and
Microsoft Office Suite



Ability to work on a tight daily
deadlines across multiple workflows





Preferred Qualifications



Beginner to Intermediate
knowledge of Excel



Experience at a post-production
house or consumer-facing digital video service



Previous content review
experience





Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other
non-immigrant status).





Candidates who are
currently employed by a client of Accenture or an affiliated Accenture business
may not be eligible for consideration.





Accenture is a Federal
Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals
with Disabilities.





Equal Employment
Opportunity





All employment decisions
shall be made without regard to age, race, creed, color, religion, sex,
national origin, ancestry, disability status, veteran status, sexual orientation,
gender identity or expression, genetic information, marital status, citizenship
status or any other basis as protected by federal, state, or local law.





Job candidates will not
be obligated to disclose sealed or expunged records of conviction or arrest as
part of the hiring process.





Accenture is committed
to providing veteran employment opportunities to our service men and
women.





Categories

Posted: 2019-11-01 Expires: 2019-12-01

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Customer Support Operations New Associate Tier 1

Accenture
San Jose, CA 95115

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