22 days old

Delivery Center Salesforce Manager

Nashville, TN 37230

Delivery Center Salesforce Manager

The Delivery Center Salesforce Manager is a key member of our capability in our Advanced Technology Centers in the US. The role will have dual responsibilities. First would be to bring industry and professional guidance to the Salesforce.com team in the Advanced Technology Center to help build superior delivery capabilities. Second would be to lead project teams delivering technology services to Accenture clients. The successful candidate will be known as a Salesforce expert internally and externally. This person will also be an experience people developer.

Typical Day Snapshot

Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.

Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.

Lead business and functional requirements definition and prioritization/scoping of requirements

Disseminate best practices on solution positioning and delivery

Build and maintain high performance teams

Oversee the professional development of the Salesforce.com team members in the Advanced Technology Cent

Participate in delivery center management activities including interviewing, staffing, forecasting, and employee engagement initiatives.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Basic Qualifications

A minimum of 3 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements

A minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.

A minimum of 3 years' experience in Cloud Computing project implementation Well rounded in both functional and technical aspects of a CRM engagement

A minimum of 2 years of experience leading teams

Bachelors degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

Preferred Skills

Excellent communication and presentation skills

Ability to adapt to dynamic work environment and be creative within a team

Customer oriented and great at building client relationships

Strong background in Cloud Computing solutions --Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management.

Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling)

Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc).

Experience managing multi-shore projects

PMP and other project management certification preferred

Salesforce.com and other cloud platform certifications

Very strong work ethic with a customer service focus (high intensity).

5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services.

Professional Skill Requirements

Proven ability to build, manage and foster a team-oriented environment.

Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment.

Excellent communication (written and oral) and interpersonal skills.

Excellent leadership and management skills.

Unless expressly indicated, this role is not open in the state of Colorado.


Posted: 2021-02-05 Expires: 2021-03-12

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Delivery Center Salesforce Manager

Nashville, TN 37230

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