30 days old

We Are: Accenture Interactivea new breed of agency thats all about the Experience. For us, customer experience is not an add-on; its foundational to who we are and how we empower our clients. As the worlds largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make peoples lives better, more productive, and more meaningful. Visit us here to learn more about what makes us the Experience Agency.

Our mission within our Design Experience practice is to make peoples lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains from proud teams including Bloom, Fjord, Allen International, and Interactives Experience Consulting team among others. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints.

At Accenture Interactive, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from multi-channel services through to digital product creation. Job Description:

Design Leadership drives creativity and innovation at all levels. As a Design Director, youll invest in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day. Youll own the design practice and delivery across one or more accounts. Youll be responsible for overseeing multidisciplinary design teams to deliver impact for our clients. Youll also manage our Design Leads, collaborate with account stakeholders, practice leads, and subject matter experts across Accenture to plan future projects. This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.

You will be a natural fit amongst our team because you

+ Naturally engage people at a deep level and channel individuals inner creative, whether observing or interviewing customers, working with fellow team members, or clients

+ Are a visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team, building commitment for ideas

+ Are comfortable with ambiguity in a fluid organization

+ Are ready to collaborate on products, services, experiences that change the way our clients do business

+ Are passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

+ You establish strong relationships with clients and can navigate new conversations to drive new value with them consistently

As a Design Director, your responsibilities will include:

Elevating our design craft and capability

+ Driving the evolution of our design practice by taking a learning and growth mindset to all that we do, to consistently improve our craft that drives value to users, our clients, and informs how we create new offerings within Accenture Interactive.

+ Lead design points of view, proposal creation, and relationship management across one to two key clients.

+ Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.

+ Provide directional oversight of individual project team's work and assume overall accountability for it.

+ Owning the business of design, ensuring that project budgets are well managed while ensuring that your project team is well supported and enabled to do their best work.

Nurturing our design team and culture

+ Assessing performance and providing career guidance and performance decisions for members of our Design team.

+ Applying the principles and approach rooted in human centered design to the way we nurture our team and our culture.

Scaling our impact with our clients

+ Deeply understanding the market and speaking to our clients and the industry about our content, craft, and trends that are shaping our work.

+ Developing pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our client and our Design team.

+ Cultivating and maintaining relationships with new and existing clients.

+ Providing directional oversight of individual project team's work and assume overall accountability for it.

Heres what you need to succeed:

+ 10+ years experience of Service and/or Experience Design across varied users, business problems, and devices

+ 5+ years leadership/management experience; demonstrated experience leading multiple cross-discipline teams.

+ 5+ years leadership/management experience designing and leading large scale experience transformation programs across multiple products, services, and touchpoints.

+ 5+ years' experience with driving and applying user-centered design processes.

+ Fluency and curiosity about technology and its impact on design solutions.

+ Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Product Design, Business Design, Visual Design, and Content Design.

Bonus points if:

+ You have a Bachelors degree or equivalent experience in a related field.

+ Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.

+ Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

+ Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.

Our Commitment to Inclusion & Diversity At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability. Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed. Job candidates are not required to disclose any offence for which a pardon has been granted.


Posted: 2021-03-19 Expires: 2021-05-16

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