8 days old

Desktop Support Engineer

Cincinnati, OH 45217

Are you passionate about helping businesses reinvent the foundation of their business? In todays digital and cloud-based world, businesses perform only as well as their IT infrastructure. Help be part of the solution in designing processes, selecting and implementing strategic tools, and establishing AIOps capabilities that leverage analytics, automation and machine learning.

The Dekstop Support Engineer will be required to work in shifts and interact with customers on a daily basis. They will serve as subject matter expert for managing Apple MAC and Windows 10 in general for Desktop Management and be on-call on a rotational basis for critical issues.


+ Diagnose basic and advanced IT and computer system and network issues, hardware, software, networking, desktop, softphones, etc.

+ Create project plans and experience-based recommendations on new software and hardware rollouts

+ Provide user assistance as needed on operating systems, software, and hardware usage and procedures.

+ Troubleshoot & research cloud services, desktop applications, Windows 10, and Mac.

+ Install, remove, test and configure PC and Mac operating systems, software and hardware.

+ Answer technical support phone calls, open support tickets and address end user requests.

+ Resolve and provide updates, status, and completion information to end user using in a professional manner.

+ Provide technical support during normal working hours and occasionally after hours and weekends as needed

+ Provide helpdesk support: Windows, Mac OS, Microsoft Office Suite (Word, Excel, Outlook), Adobe and industry-specific software solutions.

+ Assist users with mobile device configuration and troubleshooting relating to accessing RFF system resources such as wifi and email.

+ Troubleshoot, repair and configure hardware

+ Perform basic printer troubleshooting and maintenance

+ Provide general technical and AV support for events

+ Provide basic network and connectivity troubleshooting

+ Imaging, configuring and deploying Windows/Mac machines

+ Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software.

+ Perform basic troubleshooting of VOIP phones and phone connectivity

+ Assist with IT projects under supervision from senior team members

+ Provide occasional off hours support for users and events

+ Create and manage tickets in the ticketing system

+ Troubleshoot and support remote access to RFF systems

+ Manage Desktop (software and connectivity) incidents through to resolution.

+ Manage end to end patching for end user devices at the global level as well as application & third party patching.

Additional responsibilities as assigned. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the property.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

Basic Qualifications:

+ Bachelor's degree or equivalent (minimum 12 years) work experience. If Associates Degree, must have minimum 6 years work experience

Professional Qualifications:

+ Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager; ability to write Powershell scripts a plus

+ Exceptional customer service skills

+ Task-oriented and organized, experience managing a ticket queue respective of SLAs and ability to prioritize

+ Goal-oriented, has experience setting and meeting achievable due dates

+ Team player, can collaborate in a productive fashion

+ Able to troubleshoot a large variety of technical issues

+ Experience in remote support (preferably experience with TeamViewer or comparable screen-sharing software)

+ Knowledge of VOIP systems and ability to configure and troubleshoot softphones and VC software, Ring Central experience preferred

+ Desktop Support: Windows 10 and Mac 10.13+

+ Networking experience, the ability to troubleshoot issues with computer connectivity, wireless access points, switches, and routers in business and residential environments

+ Security experience using MFA and SSO software, such as Okta

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information

Unless expressly indicated, this role is not open in the state of Colorado.

Posted: 2021-04-30 Expires: 2021-05-30

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Desktop Support Engineer

Cincinnati, OH 45217

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