13 days old

Operations Policy Associate

Austin, TX 78759

Accenture Flex offers you the opportunity to help drive business transformation for leading organizations and communities while applying your skills and delivering innovative solutions. Accenture Flex is hiring full-time employees to work as a Developer Operations Policy Associate on a fixed-duration project for one of our leading clients.

As a Developer Operations Policy Associate, you will be responsible for handling app and developer related core work flows (appeals, compliance regulation, proactive vetting). Supporting non-sensitive work (e.g. sorting user data reports and identifying those that require a deeper review). Additionally, you will provide supplemental support to colleagues with their requests and handle operational support for new products and services. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Day-to-day responsibilities may include, but are not limited to:

Handle multiple workflows and meet weekly and monthly deadlines

Engage with policy and operational issues

Make quick decisions

Take enforcement action based on information provided about developers and their apps

Review large user reports and identify areas that should be reviewed further

Manage and regularly review case queues & follow-up on open tickets

Review issue details and analyze, determine and resolve issues with a high level of accuracy


This is not a virtual/remote role; the work is based at the client premises in Domain area. Relocation assistance is not provided

Hours / Shifts

The role requires incumbents to work Monday - Friday, 9:00 AM - 6:00 PM; rotating weekends

As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations.

Basic Qualifications

+ High School Diploma or equivalent

+ Minimum 6 months of experience in a professional or military setting

+ Minimum 6 months of experience with software for office productivity, including Microsoft Outlook

+ Minimum 6 months of experience working in multiple tools and web browsers at one time

Preferred Skills / Experience

+ Bachelors Degree

+ Experienced at using search engines to find information on the internet

+ User of social media products

+ Experience in the online privacy space & online operations

+ Understanding of apps and app development

Professional Skills Requirements

+ Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels

+ Passion for corporate mission and ensuring a world class user support experience

+ Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making

+ Quick learner and adaptable to learn new processes, concepts, and skills

+ Excellent organizational and time management skills

+ Results-oriented, self-directed, and inquisitive

+ Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

+ A reliable, proactive approach to entrusted tasks

+ Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-08-12 Expires: 2019-09-18

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Operations Policy Associate

Austin, TX 78759

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