24 days old

DRO Trainer

Austin, TX 78703


Accenture Flex offers you the
flexibility of fixed duration project-based work powered by Accenture, a
leading global professional services company.
Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50
Companies for Diversity lists.





As an Accenture Flex employee, you will
apply your skills and experience to help drive business transformation for
leading organizations and communities. In addition to delivering
innovative solutions for Accentures clients, you will work with a highly
skilled, diverse network of people across Accenture businesses who are using
the latest emerging technologies to address todays biggest business
challenges. You will receive competitive rewards and access to benefits
programs and world-class learning resources.





Job Description


Coordinates and oversees
internal Training operations for Risk operations and new joiner orientation.
Position also promotes a team-oriented environment through people development,
strong leadership, continuous improvement, and cross functional support.


As a Content Reviewer, you will be responsible
for analyzing and reviewing user profiles, videos, and text-based content
and/or investigating, escalating and/or resolving issues that are reported by
users or flagged by the system. You will use your problem-solving skills to
continuously deliver value to our clients, while making a larger impact on
society.


Shifts Available M-F 8:30-5pm


Location


This is not a virtual/remote role; the work is based at the
client premises in the area of Austin, TX depending on team
supported. This role requires a distinct
level of professionalism. Relocation assistance is not provided.


Duties and Responsibilities


Primary
responsibility is to ensure that coaching, training and mentoring as well as
domain expertise on Client specified process and products


Facilitation
skills, technical skills, understanding of domain and compliance, operational
alignment and ability to absorb project and update roll out communication to
sufficiently transfer learning to operational staff


Assess
relevant training needs for individuals and organization, in consultation with
departmental heads, including assessment methods and measurement systems
available.


Stay
informed as to relevant skill and qualifications levels required by employees
for effective performance Client and Internal requirements and circulate
requirements and relevant information to the organization Leadership as appropriate.


Work
with Training Lead to produce plans to meet training and development needs, and
manage training delivery, measurement and follow up as necessary.


Monitor,
measure and report on employees training and development plans and achievements
within agreed formats and timescales.


Develop
self and maintain knowledge in relevant field at all times. Calibrate with
existing Trainer Operations.


Aid
the Operations team in improving performance on customer service, team
motivation and teamwork.


Ensure
that the current knowledge is updated regularly through huddles, monitoring,
etc.



Ensure that training content is kept up
to date based on client feedback





Basic Qualifications


Minimum 1-year experience in
delivering and facilitating training


Minimum 1-year professional work
experience


High School Diploma Required





Preferred Skills / Experience


Creative critical thinker


Self-motivated, adaptable


Able to inspire and motivate others


Feedback Coaching skills


Excellent written and verbal communication skills


Strong interpersonal skills


Understands adult learning theory principles


Well-developed analytical skills and the ability to provide
clarity to complex issues, and synthesize substantial amounts of information.


Ability to establish and maintain key relationships across
both Accenture and the Client s organizationAccurate and efficient with very good organizational skills
and ability to manage and prioritize tasks simultaneously in high pressure
environment


Adaptable to learn new processes, concepts, and skills.


Ability to work in a fast-paced work environment


Reliable, proactive approach to entrusted tasks





Professional Skills


Analytical interpretation of data Proficiency in Microsoft
PowerPoint, Microsoft Excel


Bachelor s Degree holder or equivalent experience


The ability to develop creative and breakthrough solutions.


Prior experience working in an environment of frequent change
Process and domain knowledge People development and feedback coaching





Applicants for employment in the US must have work
authorization that does not now or in the future require sponsorship of a visa
for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a client of
Accenture or an affiliated Accenture business may not be eligible for
consideration.



Accenture is an EEO and Affirmative Action
Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity



All employment decisions shall be made without
regard to age, race, creed, color, religion, sex, national origin, ancestry,
disability status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status or any
other basis as protected by federal, state, or local law.



Job candidates will not be obligated to
disclose sealed or expunged records of conviction or arrest as part of the
hiring process.



Accenture is committed to providing veteran
employment opportunities to our service men and women.





Categories

Posted: 2020-08-31 Expires: 2020-09-30

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DRO Trainer

Accenture
Austin, TX 78703

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