4 days old

ELC Customer Associate Manager - Location Negotiable - Texas Preferred

Austin, TX 78769

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industrys only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance.

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need.

The ideal candidate for this position will fulfill many roles within one position. This individual needs to be able to work with Applications Service Analyst, Client Relationship Executive, and other internal groups as well as exhibit exceptional customer service skills in order to support external ELC Customers.
The Customer Manager will manage ongoing Client expectations, solicit customer priorities, escalate issues, oversee and track client versions deployments across various envrionments, and communicate effectively to both internal and external customers.
The Customer Manager will communicate status, prioritize support issues, and in general be the single point of contact for the customer.
In addition, the Customer Manager needs have software system and mortgage industry experience and exhibit the ability to solicit, understand and communicate complex customer issues.
The Customer Manager will plan and facilitate weekly customer meetings with CRE where applicable, be the main Customer contact for issues, questions, upcoming release info, and partner with the customer to identify and solidify strategic initiatives.


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ELC Customer Associate Manager - Location Negotiable - Texas Preferred

Austin, TX 78769

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ELC Customer Associate Manager - Location Negotiable - Texas Preferred

Austin, TX

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