1+ months

Federal- Application Discovery Tool Operator

San Antonio, TX 78284


Organization: Accenture Federal Services

Location: San Antonio, TX


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a
U.S. company with offices in Arlington, Virginia. Accenture's federal business
has served every cabinet-level department and 30 of the largest federal
organizations. Accenture Federal Services transforms bold ideas into
breakthrough outcomes for clients at defense, intelligence, public safety,
civilian and military health organizations.


We believe that great outcomes are everything. Its what drives us to turn bold
ideas into breakthrough solutions. By combining digital technologies with what
works across the worlds leading businesses, we use agile approaches to help
clients solve their toughest problems fastthe first time. So, you can deliver
what matters most.


Count on us to help you embrace new ways of working, building for change and
put customers at the core. A wholly owned subsidiary of Accenture, we bring
over 30 years of experience serving the federal government, including every
cabinet-level department. Our 7,200 dedicated colleagues and change makers work
with our clients at the heart of the nations priorities in defense, intel,
public safety, health and civilian to help you make a difference for the people
you employ, serve and protect.





This skilled professional will support sustainment
operations including directly troubleshooting production issues of deployed application
discovery tool-based based solutions





Responsibilities
Include:






+ Primarily
support environments management of application
discovery tool-based solutions including release management and
configuration management while adhering to applicable security
policies/procedures for each environment


+ Secondarily
support full life cycle release deployment of application discovery tool-based
solutions including COTS software version upgrades


+ Periodically
function as a SME within application discovery tool-based solutions (Main
Appliances, Remote Collectors, including leveraging previous professional
experience to provide technical knowledge to development/sustainment
teammates


+ Participate
in quality management reviews ensuring the application design and related
work products satisfy the requirements including assisting teammates to
produce deliverables in compliance with standard procedures


+ Effectively
and comfortably support communications with clients (possessing all ranges
of technical ability, personality, and disposition) including face-to-face
interaction and accountability with the client on a daily basis to develop
positive client relationships within own area of responsibility


+ Provide
necessary project management artifacts as required to team lead including
status, project planning, and reporting


+ Identify
and communicate issues and risks to the team lead or end user to
facilitate timely resolution


+ Maximize
personal productivity with reduced dependence on supervisor's input by
structuring own or others' activities to minimize delays, wasted effort,
or rework including conducting work planning/prioritization for own or
others' activities


+ Actively
contribute to maintaining a collaborative work environment






Basic
Skills & Qualifications:




+ Minimum of 2 years of professional application
administration experience of Discovery and Application Dependency Mapping tools
e.g. Device42, MS Movere, ServiceNow ITOM, BMC Software Helix Discovery or
ADDM, RISC Networks Cloudscape, Cloudamize, FireScope DDM, or IBM Tivoli ADDM/TADDM


+ Minimum of 2 years of professional systems
administration with UNIX/Linux based Operating Systems (e.g. HP-UX, RHEL,
Sun Solaris, IBM AIX)


+ US Citizenship - No Dual Citizenship



Preferred Skills &
Qualifications:



+ Bachelor's Degree


+ Strong technical background
with a minimum of 2 years of professional application administration
experience for Device42 based solutions (Main Appliances, Remote
Collectors, D42 modules: NW Discovery, ADM, ITAM, DCIM, IPAM, SW
Vulnerability Management)


+ Minimum of 2 years of professional
sustainment operations experience with Device42 Main Appliances, Remote
Collectors, management consoles, Device42 discovery agents and relevant
technical components


+ 2 years of professional application administration
experience utilizing release management process and procedures to deploy
developed solutions between development, testing, and production
environments


+ 2 years of professional experience leveraging knowledge
base management/repository solutions (e.g. BMC Software Knowledge
Management, ServiceNow Knowledge Base)


+ 2 years of professional experience leveraging
application performance management solutions (e.g. AppDynamics, Dynatrace,
etc.)


+ 2 years of professional experience leveraging
enterprise systems, application, ad database management/monitoring
solutions (e.g. BladeLogic BDSSA, BMC Software Patrol/Performance Manager,
Quest Software Foglight, IBM Tivoli, HP OpenView, etc.)


+ 2 years of professional experience leveraging
enterprise service (help) desk solutions (e.g. BMC Software Remedy,
ServiceNow)


+ 2 years or more of professional experience with
business, functional, and technical requirements gathering


+ Strong communication and team collaboration skills






Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture.





An active security
clearance or the ability to obtain one may be required for this role.


Candidates who are currently employed by a client of Accenture or an affiliated
Accenture business may not be eligible for consideration.


Accenture is a federal contractor and an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed,
color, religion, sex, national origin, ancestry, disability status, veteran
status, sexual orientation, gender identity or expression, genetic information,
marital status, citizenship status or any other basis as protected by federal,
state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our
service men and women.


Posted: 2019-12-16 Expires: 2020-02-14

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Federal- Application Discovery Tool Operator

Accenture
San Antonio, TX 78284

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