1+ months

Federal - Business Process Management Specialist - ITSM

Washington, DC 20044
Organization: Accenture Federal Services

Location: Washington D.C.

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. Its what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the worlds leading businesses, we use agile approaches to help clients solve their toughest problems fastthe first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nations priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect

As a Business Process Management Specialist - ITSM, you will be responsible for the following:

+ Support the clients ITSM Process areas (Service Strategy, Service Design, Service Transition, Service Operations, and Service Management) by assisting with implementation, monitoring, and enforcement.

+ Manage conflict that exists among individuals, groups, functions, sites, and so on, when such conflicts disrupt the ability of the organization to function in a healthy way

+ Ensure processes that will help improve the ongoing operations of the organization on a continuous basis

+ Create a collaborative environment that helps the organization be more effective and efficient

+ Assess the working environment, to identify strengths on which to build and areas in which change, and improvement are needed

+ Provide help and support for employees, especially those in senior positions, who need an opportunity to be coached in how to do their jobs better

+ Assist in creating systems for providing feedback on individual performance and, on occasion, conducting studies to give individuals feedback and coaching to help them in their individual development

Basic Qualifications:

+ Bachelors Degree with a minimum of 4 years experience in IT requirements analysis

+ Demonstrated competence in ITIL's ITSM processes and a minimum IT Infrastructure Library, Version 3 (ITIL v3) Fundamentals

+ Ability to manage complex requirements sets

Preferred Qualifications:

+ Strong communication skillsFamiliarity with IT Service Management (ITSM) platforms (ServiceNow preferred)

+ IT Infrastructure Library, Version 3 (ITIL v3) higher certified

+ Proven ability to work independently and as a team member

+ Strong communication and collaboration skills

+ Desire to add value to the client and Accenture above and beyond the role

+ Familiarity with Federal Government IT processes, regulations, and architectures

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Posted: 2019-10-02 Expires: 2019-12-01

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Federal - Business Process Management Specialist - ITSM

Washington, DC 20044

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