8 days old

Federal - IT Customer Service Analyst

San Antonio, TX 78284

Organization: Accenture Federal Services

Location: San Antonio, TX

We are:

Accenture Federal Services, a U.S. based subsidiary of Accenture combining bold ideas with proven Accenture commercial innovation, new technologies and mission experience to help our federal clients reach their full potential in the cloud. Using the power of Accenture, we are expanding cloud adoption and taking programs to the next level. We are changing the way the world works and lives. Are you ready to help and learn as much as you can to make a difference? Well give you numerous opportunities from training sessions to courses and certifications that will keep your tech smarts sharp. Join us in making yourself and our country better.

You are:

An IT Customer Service Analyst who will provide customer service and basic technical support to Accenture Federal Services (AFS) people in the San Antonio, TX office, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.

The work:

+ Receive and respond to customer issues and requests while working in a team environment, following established procedures, and updating relevant systems as appropriate

+ Exhibits excellent customer service

+ Provide support at the Solution Bar in the Arlington, VA office

+ Receive and address incoming requests, escalate more complex issues as needed

+ Owner of the Termination process for the Arlington office

+ Work closely with the Process lead to ensure all terminations are processed in a timely manner

+ Perform follow up and escalations as needed

+ Works on special projects as needed

+ Hours are 8 AM-5 PM, Monday-Friday, in the office, with infrequent overtime

+ Occasional travel to other offices may be required

Here's what you need:

+ U.S. Citizenship Required

+ 6 months experience providing customer service

+ Proven ability to work independently and as a team member

+ Willingness and interest in acquiring technical skills to assist customers with basic technical issues

+ Strong attention to detail

+ Good organization, multi-tasking, and time-management skills

Bonus points if you have:

+ Some basic knowledge of Windows 10

+ Some basic knowledge of Office

+ Good communication (oral and written) and interpersonal skills

Important information

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2021-01-11 Expires: 2021-02-10

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Federal - IT Customer Service Analyst

San Antonio, TX 78284

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