9 days old

Federal - Salesforce Business Analyst

San Antonio, TX 78284

Organization: Accenture Federal Services

Location: San Antonio, TX

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company that helps clients transform bold ideas into breakthrough outcomes. We serve every cabinet-level department and 30 of the largest federal organizations. Our 9,000 dedicated colleagues and change makers work with clients at the heart of the nation's priorities in defense, intelligence, public safety, civilian and health to make a difference for the people they employ, serve, and protect.

The Accenture Federal Services Team is seeking a Salesforce Business Analyst to lead requirements management, customer management, and acceptance criteria definition on a major client project.

+ Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements

+ Gather, create and document current and future business process flows.

+ Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes.

+ Responsible for carrying out business, testing and training requirements gathering; BPR leads, workflow analysis, gap analysis, user stories, test case development and functional design. Offers analysis throughout all phases of the project lifecycle.

+ Tests salesforce configuration and setup, test case development, performance and load testing, End to End testing, and functional/regression testing.

+ Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support.

+ Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage salesforce functionality.

+ Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.

+ Migrate meta data between salesforce environments using change sets and other tools such as Snapshot as needed.

+ Collaborate with end-users to create and maintain training materials.

+ Manage relationships with stakeholders to achieve project goals

+ Maintain collaborative relationships with external vendors to achieve project goals, where necessary.

+ Participate in the evolution of team best practices, standards and policies

+ Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.

+ Support all Salesforce releases and ensure system uptime as per the SLA.

+ Be part of a fast-paced Agile Scrum team and participate in planning, documentation, execution, testing, and launch of projects.


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Federal - Salesforce Business Analyst

San Antonio, TX 78284

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