21 days old

Federal - Service Management Lead

Alexandria, VA 22303
Organization: Accenture Federal Services

Location: Ft. Belvoir, VA

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. Its what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the worlds leading businesses, we use agile approaches to help clients solve their toughest problems fastthe first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nations priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

You are an energetic Ops Engineer/Manager with a passion for IT and positive can-do mindset. You are a team player working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads and with the consumer is of utmost importance for you.

You have a broad and diverse set of competencies that allow you to bring into production and under management, operate, solve incidents and even decommission the applications and/or infrastructure services of your squad, and that allow you to automate as much of the operating and maintenance work as possible.

As an Service Management Lead, you contribute to accomplishing the team's mission.

+ You do this by working the Agile method end-to-end.

+ You continuously strive to improve yourself and your colleagues.

+ Working closely with engineering and other operations teams to incorporate customer feedback into products and services, and address key IT support and usability concerns for corporate employees

+ Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians

+ Defining and analyzing metrics to drive standards and influence team behavior; holding team accountable for the achievement of goals

+ Working effectively in a fast-paced, global, cross-functional environment.

Basic Skills & Qualifications:

+ A Bachelor's degree from an accredited university or equivalent work experience

+ 5 years experience with Service Management transitions. Ensure service management activities are not disrupted during migration from legacy to future cloud environment

+ IT infrastructure operations, IT service management or IT business operations experience

+ Understanding of networking, telephony, PCs, Macs and Linux; ITIL Certification

Preferred Skills & Qualifications:

+ Experience working with DOD and other federal agencies and clients

+ Understanding of Professional Services or System Integration organizations

+ 4 years of experience managing managers

+ Masters Degree in a technical or other relevant discipline

+ Experience in lean, six-sigma, process improvement

+ Excellent verbal and written communication skills

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-10-21 Expires: 2019-11-20

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Federal - Service Management Lead

Alexandria, VA 22303

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